Machaela Scott
Palm Desert,CA
Summary
I have been in the hospitality industry since I was 16, as I am now 28 years old. Originally I started in the industry studying Culinary Arts in high school, but soon moved into the service side of the industry. I have a strong passion for this industry and have been bartending now for 6 years. My goal, however is to hopefully move into the administrative side of this industry. In hopes to seeing myself one day in food and beverage administration or human resources.
Overview
11
11
years of professional experience
Work History
Barista/ Bartender
Hotel Paseo
Palm Desert, CA
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Bartender
Spotlight 29 Casino
Coachella, CA
10.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Bartender
Yaamava Casino
Highland, CA
07.2017 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Pool Cocktail Server
The Westin Mission Hills Golf Resort And Spa
Rancho Mirage, CA
11.2015 - 07.2017
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Communicated with guests to record orders and assess needs.
- Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Maintained accuracy and efficiency when processing sales transactions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Barista
Panera Bread
Rancho Mirage, CA
03.2015 - 11.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Cashier
Kellys Yogurt
Palm Desert
03.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Science - Hospitality
California State Polytechnic University, Pomona
Pomona, CA05.2025
Skills
- New Cocktail Creation
- Cocktail Service
- Glassware Management
- Performance Improvement
- Cash Register Operation
- Clear and Effective Communication
- Hospitality Service Expertise
- Prepare Cocktails
- Food and Beverage Management
- Dining Room Management
- Food Service Management
- Liquor, Beer and Wine Knowledge
- Name of System] POS
- Plates Presentation
- Drink Consistency
- Making Change
- Patron Rapport
- Private Events and Catering
- Pair Food and Wine
- Guest Satisfaction
- Teamwork and Professionalism
- Credit and Cash Transactions
- Liquor Law Compliance
- Glassware Polishing
- Food Sales and Promotion
- Safe Food Handling Procedures
- Monitoring Alcohol Consumption
- Stamina and Endurance
- New Hire Training
- High-Volume Environments
- Billing and Payment Processing
- Hospitality and Accommodation
- Anticipating Guest Needs
- Bar Operations Management
- Extensive Beer Knowledge
- Food Preparation and Safety
- Wine and Beer Recommendations
- Age Identification and Compliance
- Ability to Lift 30 Pounds
- Handling Difficult Customers
- Cash Handling and Management
- Customer Service
- Maintaining Glassware Stock
- Classic Cocktails
- Engaging Customers
- Health Code Compliance
- Identification Verification
- Responsible Alcohol Service
- Energetic and Outgoing
- Custom Drink Preparation
- Preparing Garnishes
- ABC Regulations
- Maintaining a Clean Bar
- Ordering Procedures
- Good Conversationalist
- Recipe and Menu Memorization
- Beer, Wine and Soju Cocktails
- Banquet Events
Timeline
Barista/ Bartender
Hotel Paseo
10.2022 - Current
Bartender
Spotlight 29 Casino
10.2020 - 09.2022
Bartender
Yaamava Casino
07.2017 - 08.2020
Pool Cocktail Server
The Westin Mission Hills Golf Resort And Spa
11.2015 - 07.2017
Barista
Panera Bread
03.2015 - 11.2015
Cashier
Kellys Yogurt
03.2014 - 03.2015
Associate of Science - Hospitality
California State Polytechnic University, Pomona