Scheduled and coordinated patient intake appointments while verifying insurance coverage.
Maintained accurate records of client information and updated databases accordingly
Responded promptly to emails and phone calls from current or prospective clients
Provided education about available programs, services as well as relevant policies, procedures
Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
Answered inquiries and provided support via live chat in a timely and professional manner.
Retail Sales Associate
Hard Rock Cafe
Philadelphia, PA
06.2022 - 02.2023
Gained experience in customer service, resolving customer complaints and inquires with a positive attitude
Greeted customers and engaged in conversation to assess needs
Provided friendly and knowledgeable assistance to customers on the sales floor
Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Crew Member
Primo Hoagies
Philadelphia, PA
05.2019 - 05.2022
Greeted customers in a friendly and professional manner, ensuring customer satisfaction
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Performed cleaning duties such as sweeping, mopping and washing dishes, to keep equipment, and facilities sanitary
Cross-trained in multiple positions within the store as needed
Prepared food items following established recipes and safety guidelines
Information Technology Specialist (Program & Operations Analyst Role) at United States Air Force AcademyInformation Technology Specialist (Program & Operations Analyst Role) at United States Air Force Academy
Program Information Management Systems Specialist (PIMSS) at NORTHERN VIRGINIA FAMILY SERVICESProgram Information Management Systems Specialist (PIMSS) at NORTHERN VIRGINIA FAMILY SERVICES
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health