Overview
Work History
Education
Certification
References
Timeline
Generic

Haley Velazquez

Philadelphia,PA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Program Information/Chat Specialist

The Renfrew Centers
Philadelphia, PA
02.2023 - Current
  • Scheduled and coordinated patient intake appointments while verifying insurance coverage.
  • Maintained accurate records of client information and updated databases accordingly
  • Responded promptly to emails and phone calls from current or prospective clients
  • Provided education about available programs, services as well as relevant policies, procedures
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
  • Answered inquiries and provided support via live chat in a timely and professional manner.

Retail Sales Associate

Hard Rock Cafe
Philadelphia, PA
06.2022 - 02.2023
  • Gained experience in customer service, resolving customer complaints and inquires with a positive attitude
  • Greeted customers and engaged in conversation to assess needs
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Crew Member

Primo Hoagies
Philadelphia, PA
05.2019 - 05.2022
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Performed cleaning duties such as sweeping, mopping and washing dishes, to keep equipment, and facilities sanitary
  • Cross-trained in multiple positions within the store as needed
  • Prepared food items following established recipes and safety guidelines

Education

Master of Arts - Psychology

University of Arizona
Virtual
01-2025

Bachelor of Arts - Psychology

Temple University
Philadelphia, PA
12-2022

Certification

  • CPR Certified

References

References available upon request.

Timeline

Program Information/Chat Specialist

The Renfrew Centers
02.2023 - Current

Retail Sales Associate

Hard Rock Cafe
06.2022 - 02.2023

Crew Member

Primo Hoagies
05.2019 - 05.2022

Master of Arts - Psychology

University of Arizona

Bachelor of Arts - Psychology

Temple University

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Haley Velazquez