Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Haley Voeller

Lawton,OK

Summary

I am a driven professional with an extensive background in customer service and financial management. I am recognized for my innovative problem-solving skills and my ability to build strong relationships with clients. My diverse experience makes me adaptable and a quick learner.

Overview

10
10
years of professional experience

Work History

Financial Counselor

Southwestern Medical Center
Lawton, OK
05.2023 - 05.2024
  • Completed all necessary patient paperwork accurately before submission for processing.
  • Verified insurance coverage for each patient visit, ensuring accurate billing.
  • Utilized ICD-10 codes to estimate and verify patient co-pays.
  • Followed HIPAA guidelines to maintain confidentiality of patient information.
  • Communicated with patients to address inquiries and schedule appointments.
  • Collected co-pays and insurance data, applying payments to patient accounts accurately.
  • Performed clerical duties, including filing, data entry, and photocopying documents.

Assistant Manager

Kush Gardens
Lawton, OK
11.2022 - 05.2023
  • Maintained cleanliness of work area throughout shift, including countertops and displays.
  • Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
  • Ensured compliance with all state regulations regarding the sale of cannabis products.
  • Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests promptly.
  • Collaborated with management to identify areas of improvement in customer service processes and operational efficiency.
  • Verified customer identification and state licensing.

Pet Trainer

PetSmart
Lawton, OK
04.2021 - 11.2022
  • Organized group classes with multiple pets while managing behavior issues appropriately.
  • Conducted assessments of each pet's physical health and behavior prior to implementing any training program.
  • Responded promptly to customer inquiries regarding pet training services or products offered by the business.
  • Demonstrated safe handling techniques with animals at all times while providing training services.
  • Created individualized plans for each pet based on its specific needs and behaviors.
  • Monitored pets' progress during sessions and provided feedback to owners accordingly.
  • Developed a loyal client base through exceptional service and successful training outcomes.

Assistant Manager

Shine Car Washes
Lawton, OK
12.2017 - 04.2019
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Maintained records of daily transactions, such as the number of cars serviced and revenue collected.
  • Maintained vacuums, pressure washers, and equipment for car wash and self-service areas.
  • Utilized scrapers, brushes, cloths, cleaners, disinfectants, insecticides, acids, abrasives, vacuums, and hoses to clean and protect both the interior and exterior of vehicles.

Education

High School Diploma -

Indiahoma High School
Indiahoma, OK
05-2018

Some College (No Degree) - Criminal Justice

Great Plains Technology Center
Lawton, OK

Skills

  • Sales and marketing
  • Relationship building and management
  • Data entry
  • ICD-10 coding
  • Customer service
  • Electronic medical records management
  • Computer skills
  • Attention to detail

Timeline

Financial Counselor

Southwestern Medical Center
05.2023 - 05.2024

Assistant Manager

Kush Gardens
11.2022 - 05.2023

Pet Trainer

PetSmart
04.2021 - 11.2022

Assistant Manager

Shine Car Washes
12.2017 - 04.2019

High School Diploma -

Indiahoma High School

Some College (No Degree) - Criminal Justice

Great Plains Technology Center

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Haley Voeller