Hi, I’m
Haley Walker
Waterloo,SC
Summary
Dedicated to delivering exceptional customer satisfaction and happiness, goal is to create a positive and memorable experience for every individual served. Passionate about providing top-notch service, strive to exceed expectations and build strong customer relationships. Leveraging strong communication skills, attention to detail, and problem-solving abilities to ensure customer needs are met and concerns addressed promptly. Proven track record of delivering outstanding results. Eager to contribute expertise in enhancing customer experiences and driving overall success.
Overview
5
years of professional experience
Work History
State Farm
Customer Service and Sales Manager
01.2024 - Current
Job overview
- Assisted potential customers by addressing their needs through efficient handling of incoming internet inquiries.
- Certified to sell life and health insurances along with property & casualty policies.
- Extensive experience with CRM sales force software.
- Proficient in insurance policy structures, coverage options and pricing details.
- Demonstrated exceptional customer service skills with both customers and providers.
- Managed more than 100 calls daily efficiently.
- Conducted outbound calling sessions to engage potential customers and managed 100+ tasks daily while maximizing proficiency
- Reviewed numerous customer claims, assisting with solutions.
Clock Drive In of Fountain Inn
Cashier/Server/Team Lead
05.2020 - 12.2024
Job overview
- Managed multiple roles including cashier, server, and drive-thru worker.
- Enhanced ability to engage with individuals.
- Developed strong communication skills
- Recognized the importance of speed in tasks completion to ensure customer satisfaction.
Education
Piedmont Technical College
A.A.S in Business Administration from Human Resource Generalist
Laurens District 55 High School
High School Diploma
05.2022
Xcel Solutions
Life and Health Insurance License
Xcel Solutions
Property and Casualty Insurance License
Skills
- Ability to work under pressure
- Product Knowledge
- Leadership and Management
- Problem-solving
- Communication Skills
- Customer Service
- Negotiation
- Verbal and Written Communication
- Persistent
- CRM Salesforce Software
- Sales
- Inbound and Outbound Customer Service
Key Qualifications
- I have great leadership skills and I can help lead a crew to success if I have to. If anything goes wrong I can quickly find the most effective way to fix it and take charge if a customer is having problems
- Communication skills, I can keep a conversation going or help someone in need. I can help out new or existing customers and make them feel like we have known each other.
- Customer service and top producing sales
- Inbound and outbound call customer service skills with in-depth communication to customers.
Timeline
Customer Service and Sales Manager
State Farm
01.2024 - Current
Cashier/Server/Team Lead
Clock Drive In of Fountain Inn
05.2020 - 12.2024
Laurens District 55 High School
High School Diploma
Xcel Solutions
Life and Health Insurance License
Piedmont Technical College
A.A.S in Business Administration from Human Resource Generalist
Xcel Solutions
Property and Casualty Insurance License
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