Haley Ward
Key Account Manger
Littleton,CO
Summary
“I define a leader as anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.” -Brene Brown
Collaborative Key Account Manager with demonstrated success in relationship building, mentoring teammates, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Sunstate Equipment
03.2023 - Current
- Improved account management by diversifying portfolio, predicting potential competitive threats, and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built and maintained a diverse portfolio, 50% over Fortune 500 companies.
- Created sales forecasts to target daily, monthly and yearly objectives through strategizing rigorous business plan, ultimately exceeding quota of 4,000,000 for FY 2023.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals, building relationships for long term business growth, maintaining 97% customer retention over FY 2023.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer relationship management Microsoft Dynamics.
- Worked with and mentored sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Account Manager
Sunstate Equipment
03.2017 - 03.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Evaluated customers' potential needs to make appropriate recommendations.
- Mentored three teammates and traveled to two new markets to expand market share and build business in those regions.
- Built and maintained customer base and year over year growth of 40% within portfolio in FY 2022.
- Averaged six new customer accounts per month for fiscal years 2021 and 2022, exceeding quota.
Outside Sales Representative
Outpost Construction Supply
06.2014 - 03.2017
- Responsible for measuring customer trends and marketing new company in a competitive and fast paced market.
- Communicated effectively with team of driver dispatchers, vendors, and inside sales representatives to deliver timely and correct products to customers.
Strategized to acquire and maintain accounts along Front Range of Colorado. - Responsible for 50% of company gross profit revenue sales in FY 2016.
- Grossed $813,000 in profit revenue in FY 2016.
- Developed training strategies for new sales representatives.
Spirit Events Coordinator
Biola University
05.2013 - 05.2014
- Responsible for coordinating and running events safely and energetically each month with attendance of 7,000 students.
- Presented and won budget of $50,000 from university senate to manage and spend with discretion throughout the year.
- Managed team of five individuals to delegate tasks and facilitate events.
Education
Bachelor of Science - Business Administration
Biola University
La Mirada, CA 05.2001 -
Skills
Sales Program Creation
Coaching Youth Basketball
Coaching youth basketball gives a sense of purpose and brings together passions of fitness, teamwork, and healthy competition.
Timeline
Key Account Manager
Sunstate Equipment
03.2023 - Current
Customer Account Manager
Sunstate Equipment
03.2017 - 03.2023
Outside Sales Representative
Outpost Construction Supply
06.2014 - 03.2017
Spirit Events Coordinator
Biola University
05.2013 - 05.2014
Bachelor of Science - Business Administration
Biola University
05.2001 -
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