HALEY YANTIS
Lancaster,OH
Summary
Dedicated House Lead with four years of experience in direct support roles within developmental disabilities. Proven track record in overseeing daily operations, fostering a supportive environment, and ensuring high-quality care for residents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Family Service Providers, LLC
07.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Provided mobility assistance such as walking and regular exercising
- Completed entries in log books, journals and care plans to accurately document and report patient progress
- Provided transportation and appointments management
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Oversee staff on client-specific needs, behavioral management techniques, and crisis intervention protocols.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Customer Service Representative
Epiq Global
10.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered an average of 30-50 calls daily while effectively managing high call volumes and maintaining quality customer service standards.
- Demonstrated efficiency in addressing customer inquiries, resolving issues, and meeting performance metrics.
Cashier
Wendy's
04.2016 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Provided customers with information on specials and discount deals.
Education
High School Diploma -
Adult And Community Education, Columbus City Schools
Columbus, OH2022
Phlebotomy Technician Certificate - Phlebotomy
First Stick Phlebotomy
Columbus, OH2022
Skills
- Community Integration
- Family Support and Instruction
- Patient Care Recordkeeping
- Behavior redirection
- First Aid and Safety
- Home Cleaning and Sanitizing
- Mental Health Support
- Patient and Compassionate
- Mobility Support
- Diabetes Care
- Medication Administration
- Behavior monitoring
- CPR Certification
Certification
- First Aide and CPR
- Certificate of Continuing Education Units (CEU)
Issuing Organization: family service providers LLC
Date of Completion: 2024
Course Title:
Department of Developmental Disabilities (DODD) Training
Ohio
Timeline
Direct Support Professional
Family Service Providers, LLC
07.2020 - Current
Customer Service Representative
Epiq Global
10.2019 - 03.2020
Cashier
Wendy's
04.2016 - 01.2020
High School Diploma -
Adult And Community Education, Columbus City Schools
Phlebotomy Technician Certificate - Phlebotomy
First Stick Phlebotomy
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