Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Haley

Lynwood,IL

Summary

Goal oriented and committed to ensure customers with satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service that's best practices and adept at exploring different solutions to address customer needs effectively. Also seeking positions that offers placement where I can display my skills, and work to achieve company goals.

Overview

8
8
years of professional experience

Work History

Robinson Engineer

Receptionist
01.2017 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Warehouse Package Handler

United Parcel Service (UPS)
10.2018 - 02.2019
  • Assist in loading and unloading trucks carrying mail, packages, and other materials
  • Sort incoming mail for delivery to the appropriate departments or individuals
  • Inspect parcels for any damages prior to delivering them to customers
  • Utilize handheld scanners to track deliveries and update inventory levels
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Warehouse Associate

Amazon
04.2019 - 09.2022


  • Monitor incoming shipments for quality assurance purposes and organize storage areas accordingly
  • Assemble orders according to customers requests
  • Assist with unloading trucks of merchandise upon arrival at the loading dock area
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Housekeeping Cleaner

Get Clean Airbnb
08.2022 - 12.2022
  • Maintained clean and comfortable environments in commercial buildings & individuals homes by vacuuming, cleaning windows, dusting, and sanitizing.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Washed and put away kitchen dishes, utensils and glassware.

Sales Associate

Ross Dress for Less
03.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed returns, exchanges and refunds in accordance with store policy.

Picker Packer

WSI Temp Agency
05.2023 - 10.2024
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.

Education

No Degree - Workplace Certificate

Prairie State College
Chicago Heights, IL
08-2018

Skills

  • Active Listening
  • Problem-Solving skills
  • Heaving Lifting (50 lbs)
  • Customer Service
  • Restocking
  • Microsoft Outlook
  • Loading and unloading
  • Packing and shipping
  • Team building
  • Multitasking and prioritization
  • File Management

Timeline

Picker Packer

WSI Temp Agency
05.2023 - 10.2024

Housekeeping Cleaner

Get Clean Airbnb
08.2022 - 12.2022

Sales Associate

Ross Dress for Less
03.2022 - 02.2023

Warehouse Associate

Amazon
04.2019 - 09.2022

Warehouse Package Handler

United Parcel Service (UPS)
10.2018 - 02.2019

Robinson Engineer

Receptionist
01.2017 - 07.2018

No Degree - Workplace Certificate

Prairie State College

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Caitlin Haley