Haley Khiara Mangrum
Chattanooga,TN
Summary
I am a full-time college student that is qualified in customer service, money handling, and food safety. Ambitious, driven individual ready to learn new skills, work hard, and learn from professionals. I stay positive and keep a professional attitude toward coworkers and guests, as well as outstanding computer and communication skills.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Choo Choo Bbq
Chattanooga, TN
11.2022 - Current
- Operated cash register to process cash, check and credit card transactions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare meals.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Server
Red Lobster
Hixson, TN
02.2022 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Seasonal Sales Associate
Victoria Secret
Chattanooga, TN
11.2021 - 02.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Server
Chili's Restaurant
Chattanooga, TN
04.2021 - 11.2021
- Job discrimination is the same as the above server position, Red Lobster.
Hostess/Busser
Outback Steakhouse
Chattanooga, TN
02.2020 - 04.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Greeted guests and gathered information to seat groups or place on the waitlist.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
Jr.Server
Resort Lifestyle Communities
Chattanooga, TN
11.2018 - 01.2020
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified the needs of residents promptly and efficiently.
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
Education
Some College (No Degree) - Business Administration
Chattanooga State Community College
Chattanooga, TN05.2024
High School Diploma -
East Hamilton High School
Ooltewah05.2021
Skills
- Decision Making
- Team Oriented
- Positive
- Detail Oriented
- Quick Learner
- Outgoing
- Verbal Communication
- Cleaning and Upkeep
- Cash Handling
- Computer Literacy: Word, PowerPoint, Excel
References
Hank Williams (423)-553-8888
Breanna Stalvey (352)-210-1708
Gretchen Frady (423)-999-0057
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Timeline
Food Service Worker
Choo Choo Bbq
11.2022 - Current
Server
Red Lobster
02.2022 - 08.2022
Seasonal Sales Associate
Victoria Secret
11.2021 - 02.2022
Server
Chili's Restaurant
04.2021 - 11.2021
Hostess/Busser
Outback Steakhouse
02.2020 - 04.2021
Jr.Server
Resort Lifestyle Communities
11.2018 - 01.2020
Some College (No Degree) - Business Administration
Chattanooga State Community College
High School Diploma -
East Hamilton High School
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