Haley Reiss
Knoxville,TN
Summary
Results-driven operations and program leader with a proven track record of improving processes, managing high-volume workflows, and delivering measurable outcomes in fast-paced environments. Skilled in cross-functional collaboration, stakeholder management, and data-driven decision-making. Known for increasing efficiency, reducing backlog, and exceeding performance targets. Experienced in project management, vendor coordination, and team leadership.
Overview
6
6
years of professional experience
Work History
Program Director
Make-A-Wish East Tennessee
Knoxville, TN
07.2025 - Current
- Oversee end-to-end program operations, managing multiple concurrent projects while ensuring alignment with organizational goals and performance standards
- Lead, coach, and develop cross-functional teams, improving productivity and operational efficiency
- Build and maintain strategic partnerships with external stakeholders, vendors, and community partners
- Analyze program performance metrics to identify process improvements and optimize outcomes
- Ensure consistent delivery of high-quality services in a fast-paced, deadline-driven environment
Program Coordinator
Make-A-Wish East Tennessee
Knoxville, TN
01.2023 - 07.2025
- Reduced operational backlog by over 60% (250+ to 95 cases) by implementing process improvements and workflow prioritization strategies
- Managed 100+ projects annually from initiation to completion, consistently exceeding performance targets
- Coordinated logistics, budgeting, vendor negotiations, and stakeholder communication across multiple projects simultaneously
- Drove record-breaking output: 107 projects (FY23) and 116 (FY24) while maintaining quality and cost control
- Partnered with internal teams and external vendors to streamline operations and improve turnaround times
- Stepped into additional leadership responsibilities, supporting regional operations and team workload balancing
Program Specialist
Make-a-wish Central And Northern Florida
Maitland, FL
01.2022 - 01.2023
- Eliminated backlog of 45+ cases within 6 months by improving intake and processing workflows
- Processed 130+ referrals, ensuring accuracy, compliance, and timely execution
- Supported vendor management, budgeting, and logistics coordination for multiple concurrent projects
- Strengthened pipeline growth through relationship management and outreach initiatives
Intern
Make-A-Wish Central Coast and Southern Central Valley
Camarillo, CA
05.2020 - 08.2020
- Developed weekly stakeholder communications to improve engagement and information flow
- Supported cross-functional teams by coordinating scheduling, documentation, and compliance processes
Education
Bachelor of Science - Global Hospitality
The University of West Florida
Pensacola, FL12-2020
Skills
- Project Management
- Process Involvement
- Salesforce & Microsoft Office
- Operations Management
- Data Tracking & Reporting
- Stakeholder Management
- Vendor Coordination
Timeline
Program Director
Make-A-Wish East Tennessee
07.2025 - Current
Program Coordinator
Make-A-Wish East Tennessee
01.2023 - 07.2025
Program Specialist
Make-a-wish Central And Northern Florida
01.2022 - 01.2023
Intern
Make-A-Wish Central Coast and Southern Central Valley
05.2020 - 08.2020
Bachelor of Science - Global Hospitality
The University of West Florida