Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
SHAWVA BROWN LOVELADY

SHAWVA BROWN LOVELADY

Program Director
Houston,Texas

Summary

Program management professional with a strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.

Overview

29
29
years of professional experience

Work History

Program Director

The University of Houston
11.2024 - Current
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission.
  • Oversees program expenditures and ensures adherence to budget.
  • Manage student enrollment to include running enrollment reports, supporting students to enroll, monitoring leaves of absence petitions, and managing applications to graduate.
  • Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
  • Prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
  • Developed and recommended policies and procedures for evaluating programs.
  • Arranges travel following the institution's guidelines, which includes booking flights, accommodations, and processing registration payments for conferences and meetings.

Senior Coordinator, Program Management

Baylor College of Medicine
06.2023 - 11.2024
  • Demonstrates a track record of effectively managing an increasingly complex set of duties while excelling in multitasking, communication, and navigating diverse personalities.
  • Independently identifies, prioritizes, and successfully resolves issues within established timelines.
  • Serves as a pivotal link between various stakeholders, including the Program Director (PD), training site personnel, the Designated Institutional Officer (DIO), and external organizations such as the American Board of Internal Medicine (ABIM), Accreditation Council for Graduate Medical Education (ACGME), Electronic Residency Application Service (ERAS), National Residency Matching Program (NRMP), and other medical boards.
  • Manages a team to include defining work responsibilities and prioritization, setting performance development plans and goals, and conducting annual performance evaluations.
  • Collaborates with Finance and departmental leadership to evaluate budget targets, and prepare budget.
  • Manages administrative tasks encompassing evaluations and credentialing, recruitment, accreditation, information technology, human resources, finance, and professional development.
  • Contributes significantly to strategic planning efforts, partnering with organizational leaders to develop and present long-term strategies aimed at ensuring program sustainability, growth, and enhancement.
  • Exhibits a consistent track record of efficiently managing tasks such as training verification forms, vacation and sick leave tracking, fellowship credentialing, licensure, In-Training exams, and the processing of new, continuing, and departing personnel allocation forms.
  • Conducts training for departments.

Program Coordinator

The University of Texas MD Anderson Cancer Center
06.2017 - 03.2023
  • Managed compliance with institution and sponsoring institution's education policies by meticulously reviewing and implementing proper training guidelines.
  • Fostered trainee growth and accomplishments by consistently counseling them on program policies and procedures in monthly meetings, ensuring high levels of compliance.
  • Achieved excellence in coordinating the educational curriculum by preparing and maintaining statistical data for program evaluation. Provide essential materials, such as program brochures, handbooks, technical skills manuals, and marketing tools.
  • Excelled as the liaison for the fellowship program, establishing a streamlined and consistent communication channel between internal and external stakeholders.
  • Executed efficiency in departmental purchasing, encompassing the procurement of office supplies, capital and non-capital equipment, business cards, lab coats, and other essential supplies.
  • Organized internal review with the Graduate Medical Education (GME) Program to ensure that trainees are on track with student rotations to ensure they are in keeping with established contractual obligation and budge.

Senior Administrative Assistant

The University of Texas MD Anderson Cancer Center
06.2015 - 06.2017
  • Took a leadership role in coordinating guest speakers, both locally and internationally. Ensures that itineraries and all necessary paperwork are meticulously completed. Arranges travel following the institution's guidelines, which includes booking flights, accommodations, and processing registration payments for conferences and meetings.
  • Managed and maintains calendars by scheduling daily appointments, regularly confirming dates on a daily and weekly basis, and providing updates for all committee meetings.
  • Ensured the proper documentation and verification of travel expenses, paying close attention to detail when organizing travel arrangements for groups of up to ten individuals.
  • Coordinated any audio-visual (AV) needs and provides logistical support for meetings and conferences, adhering to departmental specifications.
  • Assumed responsibility for financial management and bookkeeping for all division accounts. Tracks, verifies, and reconciles expenses, providing monthly reports as necessary.

Administrative Assistant

The University of Texas MD Anderson Cancer Center
09.2013 - 06.2015
  • Orchestrated all logistics for new employees, offering crucial assistance to trainees and faculty during their role transitions.
  • Completed and submitted precise leave and extramural requests for faculty and staff ahead of their travel or paid time off. Maintained a comprehensive extramural leave spreadsheet for faculty and diligently tracked faculty Physician Referral Services Funds (PRS), ensuring daily reconciliation of department accounts.
  • Assumed responsibility for planning Guest Series Speaker Conferences, overseeing all event operations, which encompassed transportation, accommodations, food and beverage selection, and audio-visual arrangements. Efficiently processed all necessary reimbursements.
  • Provided valuable support in arranging meeting schedules and directed candidates to their designated locations. Prepared copies, folders, and binders for candidates within tight timeframes, ensuring all logistics were meticulously in place.
  • Skillfully prepared and maintained up-to-date Faculty Biosketches, both Institutional and Comprehensive, within the Faculty Information System (FIS).
  • Arranged travel logistics for designated faculty, staff, and guests, facilitating both domestic and internal travel. This encompassed making reservations for services such as car rentals, flights, hotel accommodations, conference registrations, and crafting comprehensive travel itineraries.

Patient Services Coordinator

The University of Texas MD Anderson Cancer Center
03.2008 - 09.2013
  • Managed the scheduling of patient visits, physician appointments, diagnostic tests, procedures, and treatments on a daily basis. Effectively communicated essential information about appointments, scheduling, pre-payment, and financial counseling to patients, their families, physicians, and the healthcare team. Efficiently interpreted and coordinated physician orders.
  • Ensured the preparation and maintenance of appointment templates and patient records. Updated pertinent information to maintain accurate patient records, reviewed and reconciled patient charge documents, and collected payments in accordance with established departmental procedures and guidelines.
  • Demonstrated professionalism and sensitivity when dealing with confidential patient information, adhering to HIPAA and other relevant laws and regulations. This was particularly important when interacting with patients and family members who were often in highly emotional states. Additionally, assembled and distributed new patient referral packets.
  • Collaborated effectively and communicated critical information within multidisciplinary teams, which included Anesthesia, Chaplaincy, MICU Fellow, ICU Nurses, Lab Medicine, Materials, MERIT Nurse, UTPD (University of Texas Police Department), EKG (Electrocardiography), PEDI (Pediatrics), Pharmacy, and Respiratory, especially in emergency situations like a Code Blue or Code Red.
  • Operated and managed a high volume of incoming calls within a busy working environment on a daily basis as a Call Center Operator.

Administrative Assistant / Onsite Manager

Manpower Inc
09.2003 - 09.2007
  • Oversaw and guided employees to meet their performance targets, setting priorities and executing plans to achieve company objectives. Implemented performance management standards and expectations to enhance overall performance.
  • Managed Section staff including developing staffing plans, defining work responsibilities and prioritization, setting performance and development plans, and conducting annual performance evaluations.
  • Established staffing plans, effort, and productivity guidelines according to budget availability and business needs.
  • Nurtured client relationships to gain a deeper understanding of their needs and effectively managed customer service within a diverse services environment, employing strong problem-solving and coordination skills.
  • Displayed exceptional multitasking abilities while managing the high-paced operations of the office. This included handling a four-line phone system with twenty-five extensions, sending out invoices, and completing final inspections.
  • Conducted account reconciliations, ensuring accurate maintenance of all department deposit transactions, and generated daily, monthly, and yearly reports.
  • Applied effective problem-solving techniques to deliver general information to clients and provide top-quality customer assistance, ensuring a high standard of service.
  • Led professional development plans and initiatives.

Assistant Manager

Kentucky Fried Chicken, Inc.
11.1996 - 08.2003
  • Conducted interviews and recruitment of new employees, as well as establish and manage work schedules.
  • Facilitated the daily operations of both the front-of-house and back-of-house areas in the restaurant.
  • Implemented measures to manage operational costs and identify strategies to reduce wastage.
  • Placed orders for food, linens, gloves, and other essential supplies, while adhering to budget constraints.
  • Uphold safety and food quality standards to ensure a high level of service.
  • Prioritized customer satisfaction and address any concerns or complaints effectively.

Education

Master of Health Administration - Concentration in Health Education

The University of Phoenix
Houston, Texas
01.2016

Bachelor of Science - Concentration in Health Management

The University of Phoenix
Houston, Texas
01.2013

Skills

  • Microsoft Office Suites
  • MS Windows
  • Resource Management
  • SuccessFactors
  • Grants Management
  • Jagger Contracts/Procure-to-Pay Portal
  • SAP Software
  • New Innovation
  • RedCap
  • Project Management
  • Office Administration
  • Risk Management
  • Budgeting and Financial Management
  • Quality Assurance
  • Time Management
  • Communication
  • Leadership
  • Promotional Planning
  • Market Research Proficiency
  • Human Resources Understanding
  • Project Coordination
  • Relationship building
  • Program leadership
  • Problem-solving
  • Organizational skills
  • Teamwork and collaboration
  • Educational program planning
  • Staff development
  • Task delegation
  • Student records management

Affiliations

  • Zeta Phi Beta Sorority Inc.


Timeline

Program Director

The University of Houston
11.2024 - Current

Senior Coordinator, Program Management

Baylor College of Medicine
06.2023 - 11.2024

Program Coordinator

The University of Texas MD Anderson Cancer Center
06.2017 - 03.2023

Senior Administrative Assistant

The University of Texas MD Anderson Cancer Center
06.2015 - 06.2017

Administrative Assistant

The University of Texas MD Anderson Cancer Center
09.2013 - 06.2015

Patient Services Coordinator

The University of Texas MD Anderson Cancer Center
03.2008 - 09.2013

Administrative Assistant / Onsite Manager

Manpower Inc
09.2003 - 09.2007

Assistant Manager

Kentucky Fried Chicken, Inc.
11.1996 - 08.2003

Bachelor of Science - Concentration in Health Management

The University of Phoenix

Master of Health Administration - Concentration in Health Education

The University of Phoenix

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