HALI FRAILEY
Effingham,IL
Summary
Results-driven financial professional prepared for role. Proven ability to manage loan portfolios, ensure compliance, and deliver exceptional client service. Strong focus on collaboration and adaptability. Skilled in loan processing, customer relations, and data analysis. Reliable and resourceful team player who consistently achieves goals.
Overview
8
8
years of professional experience
Work History
Loan Servicer
Washington Savings Bank
Effingham, IL
05.2018 - Current
- Analyzed credit documents for accuracy and compliance with investor and agency guides.
- Processed loan requests for new and renewal loans using prescribed procedures and software.
- Prioritized and organized workflow, completed simultaneous projects, and followed through to completion to meet required deadlines.
- Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.
- Answered questions, reviewed and audited files, and prepared procedures and processes for post-closing.
- Investigated and resolved discrepancies during account reconciliation process.
- Processed daily invoices and payments to keep accounting records current.
Loan Servicing Specialist
Midland States Bank
Effingham, IL
04.2017 - 05.2018
- Resolved customer loan problems through research and investigation.
- Complied with company quality standards and applicable regulations governing financing.
- Checked data input and verified totals on forms to detect errors in arithmetic, data entry, or procedures.
- Carefully reviewed account and credit records to determine the risk level associated with each applicant.
- Managed pipeline to process transactions according to service level agreements.
Education
Associate of Science - Business
Lakeland College
Mattoon, IL11.2018
Skills
- Regulatory compliance
- Eligibility determination
- Serve customer needs
- Task prioritization
- Calculate payments
- Complete loan applications
- Loan approval
- Organizational growth
- Strong communication skills
- Client relationship building
Timeline
Loan Servicer
Washington Savings Bank
05.2018 - Current
Loan Servicing Specialist
Midland States Bank
04.2017 - 05.2018
Associate of Science - Business
Lakeland College