Hali Marshall
Mesa,AZ
Summary
Experienced with conducting in-depth research and analysis to locate individuals and assets. Utilizes combination of public records, databases, and investigative techniques to achieve successful outcomes. Track record of strong problem-solving abilities and excellent attention to detail in complex investigations.
Overview
13
13
years of professional experience
Work History
Skip Tracer
Law Office of James R Vaughan
Scottsdale, AZ
06.2021 - 09.2025
- Conducted comprehensive asset, discovery and mapping to identify garnishable wages, real property and bank account accounts enabling legal teams to execute wage garnishment and property executions.
- Performed skip-trace investigations for creditor law firm to locate debtors’ assets, employment, residences, and marriage/ deaths records, using public records and proprietary databases such as TLOxp, CLEAR Thomas Reuters, Experian,
- Mentored junior skip tracers, providing training on best practices and investigative strategies.
- Analyzed data patterns to improve success rates in locating hard-to-find subjects consistently.
- Proactively monitored accounts and addressed various issues.
- Identified best-known address to locate client's collateral or customer.
- Ensured strict adherence to state regulations and ethical guidelines throughout all phases of the skip tracing process.
- Leveraged social media platforms to gather critical information on subjects, improving case outcomes with Facebook, Instagram and LinkedIn.
- Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
Sr. Collections Representative
Santander Consumer USA
Mesa, AZ
06.2019 - 04.2021
- Monitor delinquent and charged off auto loans
- Assists customers with requests, questions and problems regarding any pending settlements or transactions
- Plan a course of action with customers or agencies to resolve the outstanding debt
- Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA)
- Maintain current knowledge of regulations, industry trends, and economic conditions that may affect the collections function
Shift Lead
Nekter
Gilbert, AZ
01.2019 - 07.2019
- Handled all customer service complaints, refunds, and questions
- Assuring my customers were satisfied and ensuring the daily shift ran smoothly
- Run store, train and supervise staff when manager is away
- Assist customers via phone and in-store
- Entrusted with keys to the store
- Opening or closing the store
- Manage cash register and forecast sales
- Place produce orders
Owner
The Baked Vegan
Queen Creek, AZ
07.2016 - 11.2017
- Interact and assist with customers daily
- Supervise production and sales of bakery
- Work with commissioners at events for business sales
- Manage register and handle routine transactions with customers, banks and other financial institutions and suggest changes to inventory, pricing and new opportunities
- Ensure fresh and quality ingredients and availability of supplies
Swing Manager
McDonald's
Gilbert, AZ
06.2012 - 12.2014
- Greet customers entering establishment and answering any question or concern and provide accurate information
- Answer customers’ calls
- Resolve incorrect orders
- Entrusted with keys to the store
- Ensure quality food and kept a smooth running system for the rush hours
- Establish or identify prices of goods, services or admissions
- Run cash drawers and deposits
- Supervise others and provide on-the-job training
Education
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Mesa Community College
Mesa, AZ05.2016
Diploma - undefined
Higley High School
Gilbert, AZ05.2015
Skills
- Investigative research & skip tracing
- Efficient
- Analytical & creative problem-solving
- Attentive
- Time management & caseload prioritization
- Patient
- Leadership & business management
- Tech Savvy
- Operations & administrative skills
- Motivated
Awards
Presidential Scholarship at Mesa Community College
Timeline
Skip Tracer
Law Office of James R Vaughan
06.2021 - 09.2025
Sr. Collections Representative
Santander Consumer USA
06.2019 - 04.2021
Shift Lead
Nekter
01.2019 - 07.2019
Owner
The Baked Vegan
07.2016 - 11.2017
Swing Manager
McDonald's
06.2012 - 12.2014
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Mesa Community College
Diploma - undefined
Higley High School