Hali Mpalis

Target, June 2024 – December 2024

• Unloaded merchandise from delivery trucks and efficiently stocked products in designated areas.
• Managed product placement on the sales floor, ensuring assigned areas were well-organized, clean, and visually appealing.
• Provided exceptional customer service by assisting guests in locating products, answering inquiries, and ensuring a positive shopping experience.
• Supported the Tech Department by unlocking and handling electronic items, and operated the register for customer checkouts.
• Conducted daily audits to ensure accurate inventory and pricing.
• Facilitated the restocking of a food truck, ensuring that all food items were appropriately displayed and available for customer purchase.
• Demonstrated strong teamwork and communication skills, collaborating with colleagues to meet store goals and enhance customer satisfaction.
• Maintained a strong focus on safety and store policies while performing tasks.

Corner Bakery Cafe, June 2022 – July 2024

• Demonstrated proficiency in all key positions, including Drive-Thru, Expo, Barista, Register, Cook, and Baker, ensuring smooth operations across all areas.
• Led opening and closing procedures, including organizing shifts, managing staff, and ensuring store readiness.
• Conducted daily audits, hospitality checks, and cash handling to maintain operational efficiency and accuracy.
• Built strong relationships with both guests and coworkers, delivering exceptional customer service and fostering a welcoming environment.
• Managed a high-performing team, creating a collaborative atmosphere that thrived under pressure to meet customer demands while maintaining operational efficiency.
• Coordinated and delivered catering orders, ensuring accuracy, timeliness, and customer satisfaction.
• Assisted in unloading and stocking produce deliveries, ensuring inventory was up-to-date and well-organized.
• Oversaw money counting and register balancing, ensuring accuracy in financial transactions and end-of-day reconciliations.
• Provided leadership and training to staff, helping to improve team performance and customer service skills.