Hali Tubberville
Unionville,TN
Summary
Organized and detail-oriented professional with leadership experience in retail operations and team management. Skilled in administrative coordination, data reporting, customer communication, and operational support. Proven ability to manage multiple priorities, maintain organized records, and support team productivity in fast-paced environments. Seeking to transition into an office-based administrative or operations role.
Overview
5
5
years of professional experience
Work History
Retail Operations Manager
AT&T
Shelbyville, TN
07.2022 - Current
- Oversaw daily operations of a high-volume retail location, coordinating schedules, workflow, and performance for a 3-person team.
- Prepared weekly performance reports tracking KPIs, conversion rates, and sales activity for leadership review.
- Maintained organized documentation of customer accounts, internal processes, and operational records.
- Trained and coached employees on internal systems, company policies, and customer service procedures.
- Communicated with cross-functional teams including marketing and operations to ensure smooth project execution.
- Resolved complex customer account issues while maintaining professional written and verbal communication.
- Tracked inventory levels and operational metrics to maintain store efficiency and accuracy.
Educator
The Academy Child Development Centers
Murfreesboro, TN
10.2023 - 12.2023
- Maintained detailed records of children's activities, development milestones, and daily reports.
- Communicated regularly with parents and staff regarding schedules, updates, and progress.
- Coordinated classroom schedules and activities to maintain a structured environment.
- Ensured compliance with safety, sanitation, and operational policies.
Shift Leader
Dunkin'
Shelbyville, TN
05.2021 - 07.2021
- Maintained accurate financial records including cash reconciliation and safe deposits.
- Assisted with onboarding and training of new employees.
- Addressed customer concerns and ensured high service standards.
Education
High School Diploma - undefined
Community High School
Unionville, TN05.2021
Skills
- Administrative Support
- Office Operations
- Data Entry & Reporting
- Customer Communication
- Calendar & Schedule Coordination
- Record Keeping & Documentation
- Inventory Tracking
- Team Coordination
- Conflict Resolution
- Time Management
- Organizational Skills
- Microsoft Word
- Microsoft Excel (basic data tracking)
- Google Docs
- Google Sheets
- Email & Calendar Management (Outlook / Gmail)
- Data Entry & Record Management
- POS & Internal Business Systems
Timeline
Educator
The Academy Child Development Centers
10.2023 - 12.2023
Retail Operations Manager
AT&T
07.2022 - Current
Shift Leader
Dunkin'
05.2021 - 07.2021
High School Diploma - undefined
Community High School