Halie Cole
Highland
Summary
My objective is to create a healthy, positive work environment to allow optimum growth to all employees, provide the best customer experience that will create a profitable business.
I am very passionate and love everything about the Beauty, Fashion, Health and Wellness Industry. I enjoyed working for Nordstrom and being the #1 Sales Associate in my department. I managed The Lash bar, a full service salon and boutique In Lehi, Utah. I ran the day to day operations and created a positive and motivating work enviroment for my team. Our #1 goal was to provide a 5 star customer experience which resulted in an increase in profit and team motivation.
Educate clients and help them understand what amazing services and products we offered to help them achieve their personal goals. Not being overwhelmed or intimidated by the industry or people. Helping everyone feel comfortable and cared for as an individual just as I would want to be taken care of.
Main goal is too always create a 5 star customer service for every client.
Overview
27
27
years of professional experience
Work History
Fitness, Health and Beauty Influencer
YouTube / Instagram
Highland
01.2012 - Current
- Created a YouTube fitness channel which provided women/men and kids workouts they could do from home or anywhere.
- I have always loved sharing my love of fitness and health with others.
- This platform allowed me to share, teach and reach thousands of people.
- Having a positive influence on others which brings me so much happiness.
- I continue to share with others my love of the fitness and health industry to this day.
- I share my love of the beauty industry everyday with others.
- I am asked all the time what beauty methods, products and services I use to achieve my look.
- I love how the beauty, health, fitness and anti-aging industry can help all of us feel and look our best at any age!
Client Experience Coordinator
Snatched Aesthetics
American Fork
10.2021 - 01.2026
- Coordinated client appointments and consultations for aesthetic services.
- Delivered high level of service to clients to extend relationship and help educate them on services/products we offered that would benefit them as an individual.
- Scheduled appointments for clients ensuring proper time management was practiced.
- Gathered feedback from clients regarding their satisfaction with services provided and help them feel less overwhelmed and comfortable.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently, always striving for a 5 star experience from start to finish.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Salon Manager
The lash bar
Lehi
05.2020 - 03.2021
- Oversaw the day to day operations of the salon, ensuring that the customers are satisfied and their experience was exceptional.
- Manage employees schedules and performance, as well as working to make sure the salon is profitable.
- Interviewed, hired, trained, promoted, supervised and fired employees.
- Oversee the lash artist, hairstylist and front desk schedules and strive to provide opportunities for staff training in the latest techniques in their industries.
- Was in charge of finding a new, more efficient salon platform to use.
- Managed the migration from the old platform to the new platform.
- Oversee the appearance, cleanliness and safety of the salon.
- Making sure all supply inventories are stocked.
- Banking, budgeting and ensuring that a profit is being made.
- My objective is to create a healthy, positive work environment to allow optimum growth to all employees, provide the best customer experience that will create a profitable business.
Sales Associate
Nordstrom
Murray
10.2019 - 02.2020
- Provided excellent customer service to hundreds of shoppers everyday.
- Was up to date on popular fashions, trends and beauty products.
- Kept the sales floor neat, orderly, organize and rearrange shelves.
- Lay out new product and build merchandise displays.
- Had great communication and created great repor with every customer which allowed me to become the top sales associate in my department in a very short time.
- Truly enjoyed my job and working for an exceptional company, Nordstrom.
Case Manager
Integrated Wellness
South Jordan
01.1999 - 01.2004
- Greeted patients and established the purpose of their visit.
- Supported patients with customized patient teaching tools.
- Assisted Doctors in patient education and treatment plans.
- Produced high quality x-rays for the Doctor to use in Dx and Tx plans.
- Diligently monitored the Q&A (Quality Assurance) program to improve performance and maintain high standard of care.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Educated patients about their treatment plans and closed them financially on their treatment plans.
Education
Certified Medical Assistant -
Institute of Medical and Dental Technology
ProvoHigh school diploma -
Highland High School
GilbertSkills
- Excellent Customer Service
- Great at building personal relationships w/ clients
- Client relationships management
- Beauty services & product knowledge
- Leadership and Teamwork
- Appointment scheduling
- Time Management
- Familiar with POS scheduling systems
- Communication Skills
- Positive influence
- Interpersonal skills
- Relatable to clients
- Focused on creating a safe space for clients to feel comfortable
- Passionate about sharing my love for the beauty & wellness industry with others
Websites
Personal Information
Date of Birth: 04/18/77
Timeline
Client Experience Coordinator
Snatched Aesthetics
10.2021 - 01.2026
Salon Manager
The lash bar
05.2020 - 03.2021
Sales Associate
Nordstrom
10.2019 - 02.2020
Fitness, Health and Beauty Influencer
YouTube / Instagram
01.2012 - Current
Case Manager
Integrated Wellness
01.1999 - 01.2004
Certified Medical Assistant -
Institute of Medical and Dental Technology
High school diploma -
Highland High School