Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Halie Hazelwood

Elizabethtown,KY

Summary

Dynamic Service Center Manager at Valvoline with a proven track record in team leadership and customer relationship management. Successfully increased revenue through targeted marketing strategies and reduced customer wait times by enhancing training processes. Adept at motivating teams and fostering a positive work culture while ensuring strict adherence to safety protocols.

Overview

2
2
years of professional experience

Work History

Service Center Manager

Valvoline
08.2023 - Current
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Promoted a positive work culture by fostering open communication channels among team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained a safe working environment by enforcing strict safety protocols and guidelines.
  • Increased revenue with targeted marketing strategies to attract new clients.
  • Reduced wait times for customers through perfecting training processes and set expectations
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.

Education

Criminal Justice

Elizabethtown Community And Technical College
Elizabethtown, KY

Skills

  • Team leadership
  • Motivation
  • Professionalism
  • Employee coaching and mentoring
  • Continuous improvement
  • Financial reporting
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Adaptability and flexibility
  • Work Planning and Prioritization
  • Customer relationship management
  • Conflict resolution
  • Recruitment and hiring
  • Goal setting
  • Team development
  • Reliability
  • Excellent communication

Accomplishments

  • Increased OSAT scores by nearly 20% since becoming service center manager at 040175
  • Won performance bonus which included Max horse power trip for maintaining top tier performance in multiple categories.
  • Missed triple crown by one month.
  • Change of Champion leader for market

Timeline

Service Center Manager

Valvoline
08.2023 - Current

Criminal Justice

Elizabethtown Community And Technical College

Similar Profiles

CREATE PROFILE
Halie Hazelwood