Megan Stevens
Racine,W.I.
Summary
Dynamic Service Center Manager at Ivylane Corporation with a proven track record in staff training and development, enhancing team performance through effective coaching. Skilled in budget analysis and conflict resolution, I successfully resolved escalated customer issues, fostering loyalty and a positive work culture. Committed to operational excellence and team collaboration.
Overview
6
6
years of professional experience
Work History
Service Center Manager
Ivylane Corporation
Kenosha W.I.
11.2023 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
Soil Conservationist
Nrcs
Higginsville, MO
01.2022 - 01.2023
- Managed multiple site-specific projects simultaneously, prioritizing tasks effectively to achieve successful outcomes.
- Collaborated with landowners to develop and implement customized conservation plans, improving overall soil health.
- Member for the civil rights board for NRCS.
- Served as a technical resource for clients seeking guidance on proper land use practices that promote healthy soils, erosion prevention, wild life planting, Dam inspections and compliance reviews.
- Over seen engineering projects for Lafayette, Saline and Pettis County.
- Attended several meetings and trainings through out my employment to further my career and knowledge.
- 1 year detail in and out of the state of Missouri to help with engineering projects.
District Specialist II
Swcd
Higginsville, MO
08.2021 - 01.2022
- Assisted area engineering staff with field projects in and out of 6 county's to gain experience and training needed to design and layout terrace systems, underground outlets and waterways.
- Worked directly with land owners and employees in the office to complete contracts for terrace systems, water ways, underground outlets, and cover crops in a timely manner.
Store Manager
Casey's
Concordia, MO
03.2019 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Lafayette Co. High School
Higginsville, MO05.2019
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Staff supervision
- Staff training
- Motivation
- Sales planning
- Financial reporting
- Internal auditing
- Payroll
- Workforce management
- Service quality assurance
- Budget analysis
- Financial sales
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Computer skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Customer relationship management
- Conflict resolution
- Hiring and training
- Training and development
- Operations management
- Goal setting
- Team development
- Professionalism
- Good judgment
- Staff management
- Quality control
- Documentation and reporting
- Schedule management
- Employee coaching and mentoring
- Preventive Maintenance
- Time management abilities
Accomplishments
- 2024 rookie of the year award Ivylane corporation
- 2024 children's miracle network company leader Ivylane corporation
Timeline
Service Center Manager
Ivylane Corporation
11.2023 - Current
Soil Conservationist
Nrcs
01.2022 - 01.2023
District Specialist II
Swcd
08.2021 - 01.2022
Store Manager
Casey's
03.2019 - 06.2021
Lafayette Co. High School