Johnathon Wichert
Flint Group
Cincinnati
13
years of professional experience
Results-driven Service Center Manager with a proven track record in operational excellence, staff training, and customer service. Committed to fostering a positive work culture and achieving performance goals through effective leadership and attention to detail.
Work History
Service Center Manager
1 Year 4 Months- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and supervised staff on operational procedures and safety protocols.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed training materials to enhance team performance and service quality.
- Analyzed service center performance metrics to identify areas for improvement.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Promoted a positive work culture by fostering open communication channels among team members.
Production Manager
2 Years 6 Months- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Oversaw production schedules to ensure timely completion of manufacturing targets.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Trained and mentored team members on best practices in production techniques.
- Analyzed production data to identify trends and recommend operational adjustments.
- Developed safety protocols, fostering a culture of workplace safety among staff.
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Production Manager
9 Years 7 Months- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Conducted quality control inspections to ensure product standards were met consistently.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Managed inventory levels to maintain optimal stock for production demands.
- Safe Quality Foods auditor, food contact experience
- Milling Efficiencies , reduced cycle times by upwards of 40 percent on multiple products.
Education
Bachelor of Science - Supply Chain And Operations Management
Skills
Safety training
Leadership training
Training development
Safety trained
Staff training
Staff training
Leadership trained
Positive work environment
Problem-solving
Time management
Attention to detail
Teamwork
Team collaboration
Positive attitude
Problem-solving
Timeline
Service Center Manager
Flint Group
05.2025 - CurrentRead More
Production Manager
Flint Group
11.2022 - 05.2025Read More
Production Manager
DyStar
04.2013 - 11.2022Read More
Western Governors University
Bachelor of Science from Supply Chain And Operations Management
Read More