Halie Kniefel
Bemidji,MN
Summary
Hospitable and Caring, well rounded customer service employee, with skills all-encompassing. Experience delegating, and working with all different types of people. Well versed in the different types of personalities and behaviors that come with the job titles and qualifications encountered in customer service. Works well, in fast-paced, customer focused environment. Creative thinking skills, and a team player all around.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Bar 209
Bemidji, MN
08.2022 - Current
- Resolved problems or concerns to satisfaction of involved parties.
- Implemented new policies and procedures related to customer service and operational processes.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated with a wide variety of personality types within the work environment.
- Resolved issues between customers and restaurant staff.
Manager
Bemidji State Choir
Bemidji, MN
08.2022 - 05.2023
- Worked to resolve interpersonal issues within the choir.
- Navigated hardships between members of the choir, whether they be personal or professional.
- Implemented policies, granted by the head director.
- Relayed information and tasks to students to complete throughout the course.
- Worked directly and indirectly with outside relations to ensure preparedness and uniformity within the ensemble
- Took direction from department heads, to ensure tasks were completed on time, and in full.
Shift Manager
Mcdonalds
Bemidji, MN
08.2015 - 07.2022
- Provided coaching and guidance to a wide variety of culturally diverse team members,
- Resolved behavioral issues with all ages, genders,and ethnicities of employees.
- Delegated tasks, to improve performance, and well being within the work area.
- Guided employees towards growth within and outside the work environment.
- Responded quickly and effectively to emergency situations as they arose. Including, personal discrepancies.
- Responded to employees and coworkers questions and concerns, whether personal or professional.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Psychology
Bemidji State University
Bemidji, MN05-2023
Skills
- Outgoing and Enthusiastic Personality
- Organizational Ability
- Team Training and Development
- Communicative
- Creative in the Work Environment
- Strong Work Ethic
- Time Management
- Quick Problem-Solving
- Driven
Volunteer Work
- Highway cleanup volunteer for a multitude of years.
- Volunteered at a local Thanksgiving food donation through UNITED WAY. This involved cooking for the Bemidji Community Area that are in need.
- Volunteer at treat street in Bemidji.
References
- Mcdonald's - Jess Sandberg (General Manager of Mcdonalds)
Cell: 1(218) 969-1078
- Bar 209 - Seth Dreyer (General Manager of Bar 209)
Work: 1(218) 751-2442
Cell: 1(218) 556-5223
- Bemidji Choir - Dwight Jilek (Head Director)
Email: dwightjilek@bemidjistate.edu
Timeline
Bartender Shift Manager
Bar 209
08.2022 - Current
Manager
Bemidji State Choir
08.2022 - 05.2023
Shift Manager
Mcdonalds
08.2015 - 07.2022
Bachelor of Science - Psychology
Bemidji State University
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