Halie Rivera
San Angelo,TX
Summary
Detail-oriented professional experienced in client communication, documentation, data entry, training, and confidential records. Skilled at building rapport, managing priorities, and maintaining accuracy in fast-paced environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Telecommunicator / TAC
Tom Green County Sheriff's Office
San Angelo, Texas
2022 - Current
- Agency TAC responsible for TCIC, NCIC, TLETS and CJIS compliance.
- Develop SOPs, training manuals, lesson plans and evaluations.
- Train and mentor new dispatchers as FTO and Certified Training Instructor.
- Coordinate emergency communications with law enforcement and partner agencies.
Correctional Officer
Tom Green County
San Angelo, Texas
2024 - 2025
- Supervised inmate housing, movement and facility security.
- Documented incidents and maintained accurate records of inmate behavior.
Resident Monitor
Concho Valley CRTC
San Angelo, Texas
2023 - 2024
- Supervised residents, maintained documentation and trained new employees.
DSP
Daybreak Community Services
01.2020 - 02.2022
- Provided client care, maintained records and trained new staff.
- Maintained accurate and confidential healthcare documentation in accordance with agency policies and state regulations.
Seasonal
San Angelo Stock Show & Rodeo
01.2018 - 02.2022
- Cashier/Host; provided customer service and trained seasonal employees.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
B.S.W. -
Bryant & Stratton College
Skills
- Training and development
- Leadership skills
- Effective communication
- TCIC/NCIC/TLETS knowledge
- CJIS compliance
- Public safety communications
- Microsoft Office proficiency
- Customer service excellence
- Excel and PowerPoint expertise
- Real-time data entry
Certification
- TCOLE Telecommunicator
- TCOLE Training Instructor
- Field Training Officer
- Terminal Agency Coordinator
Timeline
DSP
Daybreak Community Services
01.2020 - 02.2022
Seasonal
San Angelo Stock Show & Rodeo
01.2018 - 02.2022
Telecommunicator / TAC
Tom Green County Sheriff's Office
2022 - Current
Correctional Officer
Tom Green County
2024 - 2025
Resident Monitor
Concho Valley CRTC
2023 - 2024
B.S.W. -
Bryant & Stratton College