Halie Shadd
Phoenix,AZ
Summary
Organized and driven Lead Administrative Support Assistant, relocating to Omaha in mid-June. Known for completing tasks with precision and efficiency, I specialize in time management, accurate data entry, and streamlining workflows. I bring strong communication skills, a collaborative mindset, and sharp problem-solving abilities to support and enhance daily operations. Excited to bring my experience to a fast-paced environment where I can contribute to operational excellence.
Overview
8
8
years of professional experience
Work History
Lead Administrative Support Assistant
PetSmart
Phoenix, Arizona
08.2022 - Current
- Prepared reports, presentations, agendas, and minutes of meetings.
- Organized and maintained multiple databases for tracking projects, files, and other information.
- Assisted in developing policies and procedures to ensure efficient operations.
- Performed data entry tasks, such as entering customer orders into a database system.
- Developed agendas for meetings and events, ensuring timely completion of all tasks.
Customer Care Representative
PetSmart
Phoenix, AZ
01.2021 - 08.2022
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Veterinary Technician
AZ Pet Vet
Phoenix, Arizona
04.2017 - 04.2020
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Educated clients on proper animal nutrition and preventive health care techniques.
Education
Some College (No Degree) - Veterinary Technology
Carrington College - Phoenix
Phoenix, AZSkills
- Employee Supervision
- Meeting Coordination
- Document Preparation
- Records Management
- Customer service
- Attention to detail
References
References available upon request.
Timeline
Lead Administrative Support Assistant
PetSmart
08.2022 - Current
Customer Care Representative
PetSmart
01.2021 - 08.2022
Veterinary Technician
AZ Pet Vet
04.2017 - 04.2020
Some College (No Degree) - Veterinary Technology
Carrington College - Phoenix
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