Halie Shearer
Newport News,VA
Summary
Results-driven healthcare professional with extensive experience in patient care and customer service. Recognized for delivering exceptional support that enhances patient experiences, demonstrating strong adaptability and problem-solving skills. Proven ability to quickly grasp and apply new concepts, contributing to improved operational efficiency.
Overview
13
13
years of professional experience
Work History
Medical Support Specialist
Concentra
09.2023 - Current
- Ensure the accuracy of patient records, adhering to HIPAA regulations.
- Conduct patient preparation for physical examinations, including vital signs, and ancillary testing, such as phlebotomy, vaccinations, audiograms, spirometry testing, and respirator fit testing.
- Performs regulated and non-regulated substance abuse testing using standardized protocols.
- Enhance patient care through collaboration with the healthcare team.
Unit Secretary
Riverside Regional Medical Center
01.2022 - 08.2023
- Consistently prioritized work to maintain accuracy in completing all daily responsibilities.
- Facilitated patient transfers by navigating system databases.
- Proficiently used systems to communicate and order supplies.
Customer Care Advocate
UnitedHealth Group
05.2021 - 12.2021
- Ensured knowledgeable assistance with promptness for handling service-related concerns.
- Delivered outstanding service on calls, leading to more favorable customer feedback.
Customer Service Representative
Verizon Wireless
02.2020 - 03.2021
- Managed numerous customer inquiries with professionalism and promptness.
- Resolved customer complaints in a timely and satisfactory manner, resulting in customer retention.
- Facilitated interdepartmental coordination to enhance customer satisfaction.
Server
Red Lobster
01.2012 - 06.2016
- Provided outstanding customer service to enhance guest dining experiences.
- Cultivated lasting relationships with clients for continued patronage.
- Achieved exceptional accuracy in order processing leading to reduced customer issues.
Education
A.A.S. - Pre-Nursing
Mississippi Gulf Coast Community College
01.2021
Certificate - Medical Assistant
Meditec
08-2018
Skills
- Adaptability and flexibility
- Emotional intelligence
- Interpersonal communication
- Time management
- Clinical and administrative support
- Detail-oriented
Languages
English
Timeline
Medical Support Specialist
Concentra
09.2023 - Current
Unit Secretary
Riverside Regional Medical Center
01.2022 - 08.2023
Customer Care Advocate
UnitedHealth Group
05.2021 - 12.2021
Customer Service Representative
Verizon Wireless
02.2020 - 03.2021
Server
Red Lobster
01.2012 - 06.2016
A.A.S. - Pre-Nursing
Mississippi Gulf Coast Community College
Certificate - Medical Assistant
Meditec
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