Giselle Alvarez

Medical Support Specialist

Concentra Medical Center

08.2024 - Current

Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
Supported clinical staff by preparing sterile instruments, setting up examination rooms, and assisting with procedures as needed.
Increased patient safety by diligently following infection control protocols during all interactions with patients and equipment.
Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
Streamlined laboratory processes by collecting specimens efficiently while adhering to proper handling procedures for accurate results.
Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
Improved patient care by accurately recording medical histories and updating electronic health records.
Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
Boosted clinic efficiency by coordinating referrals for specialist consultations or additional testing as required.
Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collected and documented patient medical information such as blood pressure and weight.
Completed EKGs and other tests based on patient presentation in office.