Brianna Thomas
Austin,TX
Summary
Driven by a strong desire for success and a natural ability to connect with others, I am a highly motivated and outgoing individual. My articulate communication skills enable effective conveyance of ideas and goals. Passionate about creating a positive impact, I thrive in environments where I can utilize my strengths to contribute to company growth and success. With a background in customer service management and hospitality, I excel at serving my organization while driving progress. Embracing new challenges and pushing boundaries is at the core of my personal motto, 'The sky is only the limit if you can't see past it.'
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Insurance Support Tech
Humana
Dallas, TX, USA
02.2020 - 09.2024
- In this position I took inbound calls, the call volume ranged at approximately 50-75 calls a day 2 minute rap Time
- At Humana we are supporting calls referring to billing information on insurance claims
- In this position agents learned to go into different systems using advanced coding techniques, and majored in helping Seniors over 65 with there Medicare advantage and with a variety of support through our services, also providing Information And confirming account details dealing with claims on the account ..etc
- Humana worked with system like CRM Teams Microsoft Outlook etc…
Lead Retention Specialist
Spectrum
Austin, TX, USA
03.2018 - 01.2022
- In this position I started off on the sales team promoting spectrum's internet and phone services
- Later I was promoted to a trainer on campus, these duties required me to oversee a team of 15 employees in escalations and or retention calls
- We took about 50 calls a day
- Other responsibilities where to ensure that agents where adhering to the company policy and procedures with quality calls and maintaining metric expectations
- We worked with system like avaya dial pad, Microsoft teams CRM and popular systems
Concierge Manager
TEXAS CONCIERGE MANAGEMENT
Richardson, TX, USA
08.2015 - 02.2017
- This is a luxury apartment property management opportunity where a concierge will assist with all residential security managing there packages, complaints, or concerns, also assisting with creating building badges access for maintenance request etc
- A concierge will oversee the entire property ensuring that all residents are comfortable and enjoying there luxurious home stay
Education
Diploma -
Rowlett
EMT -
College Health Professionals
Austin Skills
- Client Support
- Inventory Coordination
- Talent Acquisition
- Quality control
- Supervising Experience
- Sales
- Retail Management
- Store Management Experience
- Training
- Communication skills
- Cash Handling
- Fast Food
- Customer Service Skills
- Assistant Manager Experience
- CRM software
Personal Information
Age: 29
Certification
Paralegal process server, JBCC certification, AED and CPR certified
Timeline
Medical Insurance Support Tech
Humana
02.2020 - 09.2024
Lead Retention Specialist
Spectrum
03.2018 - 01.2022
Concierge Manager
TEXAS CONCIERGE MANAGEMENT
08.2015 - 02.2017
Diploma -
Rowlett
EMT -
College Health Professionals