Summary
Overview
Work History
Education
Skills
Skillsandawards
Timeline
Generic

MICHAEL J. EVANS

Goodyear,AZ

Summary

Dynamic professional with a proven track record at Apria Healthcare, excelling in tech support and customer quality roles. Skilled in technology support and effective leadership, demonstrated through seamless tech troubleshooting and superior client support. Achieved significant improvements in customer satisfaction and operational efficiency. Typing speed of 80 WPM showcases my ability to manage high-volume tasks efficiently.

Overview

12
12
years of professional experience

Work History

Tech Support

Biotel
01.2023 - 11.2023
  • Created a relaxed and trusting environment for heart patients with a humble approach
  • Used available software to identify and diagnose all hardware issues
  • Inputted patient, Dr and Nurse information into Biotel files
  • Collected copay payments either debit/credit or check
  • Upsell, Sales, Motivated, Customer service skills, leadership skills, prioritize skills

Accounts Receivable

Apria Healthcare
Phoenix, AZ
11.2015 - 01.2023
  • Ensured payer changes and revenue were recorded accurately
  • Collecting payments either debit/credit
  • Data entry in large volumes expected to be flawless
  • Verified that correct products and payers correlated with the service, equipment, or therapy
  • Contacted patients, insurers, hospitals, and MD to verify coverage and eligibility requirements
  • Coordinated required testing between patients, branches, and referrals

Customer Quality Specialist

Apria Healthcare
Irvine, CA
04.2012 - 10.2015
  • Verifying insurance information and acquiring medical information to resolve discrepancies
  • Data entry
  • Collecting payments either debit/credit
  • Collecting necessary clinical information to process orders and reimbursements
  • Contacting patients to confirm orders, patient information, and financial goals
  • Resolving all if any customer concerns

Education

High School Diploma -

John F Kennedy
La Palma, CA
10-2010

Skills

  • Tech support collaboration
  • Technology support
  • Virtual reality technology
  • Performance assessment techniques
  • Stabilization techniques
  • Client Support
  • Effective Leadership
  • Typing Speed: 80 WPM
  • Effective Vocal Communication

Skillsandawards

  • Excellent Attendance Award Summer 2010 Quarter Lamson College
  • Certificate of Achievement Dean's List Lamson College
  • Medical Billing and Specialist Diploma 3.50 GPA
  • Apria Employee of the Month, August 2011
  • Apria Excellent Attendance Award, February 2012
  • Tech support Hero of the month at Biotel

Timeline

Tech Support

Biotel
01.2023 - 11.2023

Accounts Receivable

Apria Healthcare
11.2015 - 01.2023

Customer Quality Specialist

Apria Healthcare
04.2012 - 10.2015

High School Diploma -

John F Kennedy

Similar Profiles

CREATE PROFILE
MICHAEL J. EVANS