Katie Cooper
Medford
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
White City Veterans Affairs
07.2024 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to Veterans, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
Lead Patient Care Coordinator
One Peak Medical
03.2023 - 07.2024
- Lead front desk to ensure the front desk runs efficiently, prepping for the following day, training on workflows, phones, check in/out, process payments, insurance verifications, schedule accuracy, billing questions, sales for supplements/injections
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, tests, and follow-up visits.
Marketing Coordinator
Rogue Valley Manor
12.2021 - 03.2023
- Drew up Contracts, Placed Reservations, Copies, Emails, Multi-line Phone system, processing payments, and refunds
- Organizing and keeping the office running smoothly
- Updated and maintained marketing database, ensuring accuracy and compliance with data protection regulations.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Coordinated with sales teams to align marketing strategies, leading to increased lead generation.
Surgery Coordinator
Siskiyou Eye Center
09.2020 - 12.2021
- Scheduling cataract surgeries and other eye surgeries for 3 surgeons
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
Surgery Scheduler
Rogue Valley Urology
08.2018 - 03.2020
- Scheduling surgeries accurately and efficiently for any and all surgical procedures at various hospitals and surgery centers
- Responsible for scheduling pre-operative appointments, post-operative appointments, canceling and rescheduling surgeries, along with helping answer phones, scheduling incoming referrals, Insurance authorizations prior to surgery, co-pays, deductibles, payments, and all surgical details
- Keep an accurate surgery schedule for a very busy specialty office with 5 doctor
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
Medication Aide/Scheduler
At Home Senior Solutions
05.2015 - 08.2018
- Medication management for a large in-home caregiving company
- Working side by side the RN to teach and demonstrate proper medication management to insure the upmost safety and care to our clients
- Including supervising all caregivers in the field
- Marketing in our local community to provide the best possible care to our local seniors so that they may remain in their own homes
- Including but not limited to visiting and coordinating with our local rehab facilities and hospitals
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
Education
Bachelor of Science - Health Care Administrations
University of Phoenix
Tempe, AZ09-2026
Associate's degree - Business Management
University of Phoenix-Online Campus
04-2024
High school diploma -
Happy Camp High School
Happy Camp, CA06.1999
Skills
- Scheduling
- Medical Records
- Microsoft Office
- HIPAA compliance
- 10-Key
- Receptionist
- Insurance Verification
- EMR Systems
- CPT Coding
- Medical Terminology
- ICD-10
- Clerical experience
- Customer service
- Medical office experience
- Supervising experience
- Conflict resolution
Timeline
Advanced Medical Support Assistant
White City Veterans Affairs
07.2024 - Current
Lead Patient Care Coordinator
One Peak Medical
03.2023 - 07.2024
Marketing Coordinator
Rogue Valley Manor
12.2021 - 03.2023
Surgery Coordinator
Siskiyou Eye Center
09.2020 - 12.2021
Surgery Scheduler
Rogue Valley Urology
08.2018 - 03.2020
Medication Aide/Scheduler
At Home Senior Solutions
05.2015 - 08.2018
High school diploma -
Happy Camp High School
Bachelor of Science - Health Care Administrations
University of Phoenix
Associate's degree - Business Management
University of Phoenix-Online Campus
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