Haliegh Gregory
Washington
Summary
Experienced with guest service and hospitality management, ensuring welcoming environment and efficient operations. Utilizes effective communication and problem-solving skills to address guest needs promptly. Track record of maintaining professional demeanor and ensuring high levels of guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Helping Hands
Chapters Living of Washington
Washington, IL
12.2025 - Current
- Assisted residents with daily tasks and personal needs.
- Supported residents in social activities to enhance their engagement.
- Encourage independence while providing support when needed.
Front Desk Receptionist
Its Raining Cats & Dogs
Sugar Grove, IL
02.2026 - 05.2026
- Greeted and assisted clients, ensuring a welcoming and efficient front desk experience.
- Managed multi-line phone system, screening calls and directing inquiries promptly.
- Coordinated appointment scheduling, optimizing daily workflow for staff and clients.
- Maintained accurate client records in electronic database, enhancing information retrieval processes.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Kennel Assistant
Its Raining Cats & Dogs
Sugar Grove, IL
02.2026 - 05.2026
- Supervised daily care routines for diverse animal breeds, ensuring health and well-being.
- Trained new staff on kennel protocols and animal handling techniques for enhanced service quality.
- Implemented effective cleaning procedures to maintain hygiene standards and promote a safe environment.
- Monitored animal behavior, reporting any concerns to veterinary staff for timely interventions.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
Front Desk Concierge
Chapters Living of Washington
Washington, IL
07.2025 - 08.2025
- Answered phone calls in a professional manner and directed them to the appropriate personnel.
- Resolved guest or resident complaints by providing timely customer service solutions.
- Greeted guests or residents upon arrival and provided any assistance needed at check-in and check-out.
- Handled inquires and information regarding community services
- Responded promptly to emergency situation to maintain a safe environment.
Culinarian
Chapters Living of Washington
Washington, IL
05.2021 - 08.2025
- Assisted in food preparation and cooking tasks in a fast-paced kitchen.
- Trained kitchen workers on culinary procedures and techniques
- Learned safe food handling practices to maintain hygienic standards
- Clean, sanitized and maintained food storage, preparation and designated serving areas
- Collaborated with kitchen staff to ensure efficient food preparation and timely services during peak hours.
Education
Associate of Arts -
Illinois Central College
East Peoria, IL07-2025
Skills
- Customer service
- Time management
- Problem resolution
- Team collaboration
- Effective communication
- Food safety practices
- Punctual and reliable
Certification
ServeSafe Food Handlers License
Timeline
Front Desk Receptionist
Its Raining Cats & Dogs
02.2026 - 05.2026
Kennel Assistant
Its Raining Cats & Dogs
02.2026 - 05.2026
Helping Hands
Chapters Living of Washington
12.2025 - Current
Front Desk Concierge
Chapters Living of Washington
07.2025 - 08.2025
Culinarian
Chapters Living of Washington
05.2021 - 08.2025
Associate of Arts -
Illinois Central College