HALIMA SAMARA
Wellington,USA
Summary
Organized and dependable healthcare supervisor with a focus on enhancing patient satisfaction and streamlining operations. Demonstrated ability to manage patient flow and coordinate care plans while fostering effective team collaboration.
Overview
9
9
years of professional experience
Work History
Supervisor
wellington internal medicine
Wellington, Florida
10.2025 - Current
- Supervised daily operations of patient care in a busy internal medicine practice.
- Coordinated staff schedules to ensure adequate coverage and optimal patient service.
- Managed patient flow to enhance efficiency and reduce wait times in the clinic.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on procedures, protocols, and customer service standards.
- Implemented office policies to maintain compliance with healthcare regulations.
- Resolved patient inquiries and concerns effectively to enhance satisfaction levels.
- Monitored inventory levels of medical supplies and coordinated reordering processes.
Care Coordinator
Gastro Health
Lake Worth, FL
08.2023 - 10.2025
- Coordinated discharge plans and provided support to patients and families during transitions in care
- Facilitated communication between healthcare providers, patients, and families to ensure coordinated care
- Collaborated with physicians and other healthcare professionals to ensure patient safety and quality care
- Monitored patient progress and facilitated follow-up care to promote continuity in treatment.
- Supported development and implementation of patient care protocols and procedures to enhance care delivery.
- Developed and implemented strategies to improve patient outcomes and reduce healthcare costs
- Implemented strategies to reduce healthcare costs and improve patient outcomes
- Conducted quality assurance activities to ensure compliance with standards and regulations.
Assistant manager
Sanitas Medical Center
Lake Worth, FL
01.2022 - 07.2023
- Managed day-to-day operations of a retail store, leading a team of 10-15 employees
- Monitored staff performance, providing constructive feedback to foster improvement
- Increased customer satisfaction by providing excellent service
- Processed payroll for employees, ensuring timely and accurate calculations and completed administrative duties
- Referred patients to appropriate healthcare services
- Ensured accuracy of clinic
- Organized and updated patient charts, ensuring accurate record-keeping and completing necessary paperwork
- Analyzed patients' abilities to pay to determine charges
Manager/Sales Associate
Cricket Wireless
Belle Glade, FL
01.2018 - 12.2021
- Cultivated positive work environment and boosted team morale through team-building activities and regular feedback sessions
- Developed and implemented marketing strategies to drive sales and profit
- Built and nurtured strong relationships with vendors and clients to enhance collaboration and support business objectives
- Coordinated employee scheduling and payroll processing to ensure accurate and timely payments.
- Designed and executed strategies to enhance customer loyalty and retention, resulting in improved repeat business
Education
Master in healthcare administration: MBA -
Florida International University
Miami, FL05-2027
Bachelor of Health Science - Health Administration
Palm Beach State College
Lake Worth, FL05-2022
Skills
- Patient care management
- Patient care coordination
- Operational efficiency
- Interdisciplinary collaboration
- Team leadership
- Time management
- Effective communication leadership
- Problem-solving skills
Languages
- Spanish, Native/Bilingual (5 out of 5)
- English, Native/Bilingual (5 out of 5)
- Arabic, Fluent (4 out of 5)
Timeline
Supervisor
wellington internal medicine
10.2025 - Current
Care Coordinator
Gastro Health
08.2023 - 10.2025
Assistant manager
Sanitas Medical Center
01.2022 - 07.2023
Manager/Sales Associate
Cricket Wireless
01.2018 - 12.2021
Master in healthcare administration: MBA -
Florida International University
Bachelor of Health Science - Health Administration
Palm Beach State College