Halima Samuel
Orlando,FL
Summary
Experienced professional with a strong background in the airline and customer service industry. Demonstrated ability to handle emergency situations with composure. Seeking a lead flight attendant position to deliver exceptional customer service and effectively manage schedules. Successfully started and managed Wadadli Naturals LLC during the 2020 pandemic, acquiring valuable web design skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder/Co-Founder
WADADLI NATURALS LLC
, FL
08.2020 - Current
- Founder and of Wadadli Naturals LLC, a Beauty and Wellness Company committed to bringing nature based solutions from the Caribbean to the world
- Developed Website, logo, social media pages, packaging and product labels
- Products sold: Sea Moss Gel, Shea Butter, Natural Deodorant, Lip Balm, Face Creams and Body Oils
- Analyzed consumer trends data to inform product offerings and services.
Flight Attendant
JETBLUE AIRWAYS
BOS/FLL/MCO
09.2019 - Current
- Creating a secure and peaceful work environment during challenging circumstances, prioritizing customer satisfaction and safety.
- Delivered exceptional service as the primary responder to customer issues and medical situations on board, prioritizing safety at all times
- Conduct successful flight turnarounds to maintain on-time departures by safely and expeditiously guiding passengers on and off the aircraft.
- Maintained strict adherence to FAA and Covid-19 guidelines, ensuring their consistent implementation from pre-flight preparation until aircraft landing.
Airport Operations
JETBLUE AIRWAYS
BOS
02.2018 - 01.2019
- Delivered exceptional customer service while demonstrating strong safety skills and strict adherence to jetBlue rules and regulations.
- Coordinated customer boarding and deplaning for flight arrivals and departures, ensuring compliance with safety regulations.
- Enhanced customer experience by providing efficient check-in, verifying personal identification thoroughly, and expediting baggage flow.
Front Desk Coordinator
ELEMENTS MASSAGE
03.2017 - 10.2017
- Demonstrated strong organizational skills by effectively managing client appointments
- Oversaw the management of refunding, updating, and inputting new credit cards on clients' profiles
- Successfully sold Wellness Programs Sales leading to over $5000 in sales
Front Desk Coordinator
MASSAGE ENVY
02.2016 - 03.2017
- Presented positive image and maintained high customer service standards in fast-paced, high-volume operations
- Maintained a professional front desk and reception area, displayed good negotiation and sales skills.
- Trained new employees on proper use of software applications related to front desk operations.
Education
Valencia Community College
Orlando, FL01.2016
Sheridan Technical College
Broward, FL01.2014
Pembroke Pines Charter HighSchool
05.2012
Skills
- CPR/First Aid
- USA FAA certification card
- Web Design/ Microsoft Excel
- Team Engagement
- Goal Setting
- Effective problem solving
- Problem-solving aptitude
- Office Administration
Certification
- USA FAA certification
- Health Unit Coordinator certification
Timeline
Founder/Co-Founder
WADADLI NATURALS LLC
08.2020 - Current
Flight Attendant
JETBLUE AIRWAYS
09.2019 - Current
Airport Operations
JETBLUE AIRWAYS
02.2018 - 01.2019
Front Desk Coordinator
ELEMENTS MASSAGE
03.2017 - 10.2017
Front Desk Coordinator
MASSAGE ENVY
02.2016 - 03.2017
Valencia Community College
Sheridan Technical College
Pembroke Pines Charter HighSchool
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