Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated to apply time management and organizational skills in various environments. With a history of meeting, company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Halima Thomas
Summary
Overview
11
years of professional experience
Work History
Nations BenefitsPlantation, FL
Member Experience Agent
12.2023 - Current
Job overview
- Demonstrated excellent communication skills when discussing supplemental insurance benefits with customers to ensure they were fully informed of their benefits plan
- Used company software to verify customer's personal information in accessing current plan benefits
- Interpreted supplemental insurance and explained benefits information to clients.
The Waves Condominium AssociationSurfside, FL
Front Desk Security Agent
07.2023 - Current
Job overview
- Coordinated with local law enforcement agencies during emergency situations
- Enforced facility rules and regulations while providing excellent customer service to guests
- Maintained accurate records of all visitors entering and exiting the building.
Charter Communications (Spectrum)Orlando, FL
Customer Service Agent
04.2022 - 11.2022
Job overview
- Managed workload independently with minimal supervision from team lead or manager
- Responded to telephone inquiries and complaints following standard operating procedures
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
JP Morgan ChaseLake Mary, FL
Overnight Account Specialist III
03.2020 - 01.2022
Job overview
- Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints
- Processed transactions accurately while ensuring the management of sensitive card member information in compliance with applicable laws and regulations
- Demonstrated excellent communication, negotiation, and organizational skills in managing accounts receivable and payable.
JP Morgan ChaseLake Mary, FL
Senior Specialist I
06.2018 - 02.2020
Job overview
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards
- Maintained detailed records of all collection activities, including payment arrangements, and settlements
- Negotiated payment plans with debtors to ensure timely payments
- Processed incoming payments, reconciled account balances, and applied credits accurately and promptly.
JP Morgan ChaseLake Mary, FL
Account/Loss Management I
05.2017 - 05.2018
Job overview
- Successfully handled high-volume calls from delinquent customers
- Provided excellent customer service while following collections procedures
- Assisted customers with making payments via credit cards or electronic transfers
- Developed strong communication skills to negotiate payment plans with customers.
AT&T MobilityOrlando, FL
Advanced Technical Support Specialist
12.2012 - 03.2017
Job overview
- Completed training courses covering topics such as wireless technology, smartphone operating systems, device security, and digital media formats
- Created detailed reports documenting customer interactions, repair processes, and sales activities
- Demonstrated ability to work collaboratively as part of a team to meet both individual goals and company metrics
- Delivered high-quality customer service by responding promptly to all inquiries
- Assisted with product installations, upgrades, and configuration changes on various operating systems.
Education
Miami Job Corps Center
GED
05.1999
University Overview
Miami Job Corps Center
Front Desk Clerk/Switchboard in Hospitality
02.1999
University Overview
Skills
- Problem-Solving Skills
- Microsoft Office, Excel, & Word
- Schedule Management
- Call Management
- Conflict Resolution
- Empathy
- Customer Service
- Strong Verbal Communication Skills
- Strong Written Communication Skills
- Flexibility
Timeline
Member Experience Agent
Nations Benefits
12.2023 - Current
Front Desk Security Agent
The Waves Condominium Association
07.2023 - Current
Customer Service Agent
Charter Communications (Spectrum)
04.2022 - 11.2022
Overnight Account Specialist III
JP Morgan Chase
03.2020 - 01.2022
Senior Specialist I
JP Morgan Chase
06.2018 - 02.2020
Account/Loss Management I
JP Morgan Chase
05.2017 - 05.2018
Advanced Technical Support Specialist
AT&T Mobility
12.2012 - 03.2017
Miami Job Corps Center
GED
Miami Job Corps Center
Front Desk Clerk/Switchboard in Hospitality
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