Halimata Diallo
Atlanta,GA
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cigna Health System
Atlanta, GA
04.2022 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Manager
Mandolin Restaurant
Sandy Springs, GA
05.2020 - 02.2022
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Managing Director
Aldo Group
Sand Springs, GA
05.2017 - 11.2019
- Organized marketing campaigns to promote new products and services offered by the company.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Developed budgeting models used in forecasting future revenues and expenditures.
Education
Associate of Arts - Skin Care
International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA08-2018
Skills
- Product Knowledge
- Paperwork Processing
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Consultative Sales
- Call Management
- Account updating
- Problem-solving abilities
- Punctuality
Timeline
Customer Service Representative
Cigna Health System
04.2022 - Current
Manager
Mandolin Restaurant
05.2020 - 02.2022
Managing Director
Aldo Group
05.2017 - 11.2019
Associate of Arts - Skin Care
International School of Skin, Nailcare, And Massage Therapy