Overview
Work History
Education
Skills
Timeline
Generic

Halimata Diallo

Atlanta,GA

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cigna Health System
Atlanta, GA
04.2022 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Manager

Mandolin Restaurant
Sandy Springs, GA
05.2020 - 02.2022
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Managing Director

Aldo Group
Sand Springs, GA
05.2017 - 11.2019
  • Organized marketing campaigns to promote new products and services offered by the company.
  • Reviewed reports from departments to identify areas of improvement in operational efficiency.
  • Developed budgeting models used in forecasting future revenues and expenditures.

Education

Associate of Arts - Skin Care

International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA
08-2018

Skills

  • Product Knowledge
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Inbound and Outbound Calling
  • Consultative Sales
  • Call Management
  • Account updating
  • Problem-solving abilities
  • Punctuality

Timeline

Customer Service Representative

Cigna Health System
04.2022 - Current

Manager

Mandolin Restaurant
05.2020 - 02.2022

Managing Director

Aldo Group
05.2017 - 11.2019

Associate of Arts - Skin Care

International School of Skin, Nailcare, And Massage Therapy

Similar Profiles

CREATE PROFILE
Halimata Diallo