Halimatou Balde
Summary
Dynamic and enthusiastic IT support specialist with a passion for technology and a strong desire to learn and grow in the field. Recent graduate with CompTIA A+ certificate in Information Technology, equipped with theoretical knowledge and hands-on experience gained through coursework. Skilled in troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining IT systems. Excellent communication and interpersonal skills, coupled with a commitment to delivering exceptional customer service. Eager to leverage academic background and practical skills to contribute positively to an IT support team and make a meaningful impact in resolving technical challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stocker
Target
10.2023 - 04.2024
- Manage shipment, shrink-wrapping goods for loading print labels, and collaborate with the shipment loading teams
- Troubleshoot and use RF Scanner and recoding materials to conduct inventory, bin count and other related record keeping that help my team increase productivity and reach our weekly goals.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Associate Handler
Walmart
05.2021 - 09.2023
- Assist customers and maintained up-to-date knowledge of product and service changes, offering excellent support and tailored recommendation to address needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Trained new personnel regarding company operations, policies and services.
Cashier
Dunkin' Donuts
05.2020 - 11.2020
- Assisted customers through the phone or in person for their needs
- Set up new sales displays each week with fresh merchandise restocked and organized merchandise in front lanes.
- Scan bags and load purchases, process cash, checks, credit cards and voucher transactions to maximize sales and provide pleasant shopping experience for our customers.
Education
High School Diploma -
Excel Center - West
Lafayette, IN02.2024
Information Technology
Per Scholas/ IT Support Training
Indianapolis, United States01.2024
Skills
- Friend and personable
- Organizational Skills
- Customer Relationship Management (CRM) Software
- Project management abilities
- Problem-solving aptitude
- Continuous Improvement
- Customer service orientation
- Task Prioritization
- Teamwork and Collaboration
- Troubleshooting
- Data Entry
- Bilingual (English & French)
Certification
- CompTIA A+ Jan 2024
- Google IT Support - Present
Timeline
Stocker
Target
10.2023 - 04.2024
Associate Handler
Walmart
05.2021 - 09.2023
Cashier
Dunkin' Donuts
05.2020 - 11.2020
High School Diploma -
Excel Center - West
Information Technology
Per Scholas/ IT Support Training
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