Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Community Service
Languages
Timeline
Generic

Halimatou Tidjani

Greensboro,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated customer service professional with experience in the retail business and exceeding sales goals. Versed in offering superior problem-solving skills, working under pressure, and fluent in French. Promptly handles customer inquiries and maximizes satisfaction. Excellent communication skills and experience with Word, Excel, and database software. Work collaboratively with team members and provide excellent customer service. Meets needs with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics and positively impact the team.

Overview

7
7
years of professional experience

Work History

Solar Sales Consultant

Alpha Energy
Greensboro, NC
02.2024 - Current
  • Provided technical advice and support on installation, maintenance and repair of solar systems.
  • Analyzed customer needs to recommend appropriate solar energy solutions.
  • Collaborated with other departments within the organization to ensure customer satisfaction.

Cashier/Customer Service Associate

Walmart
Greensboro, NC
09.2016 - 01.2021
  • Addressed customer concerns and provided a timely resolution to mitigate complaints
  • Completed sales payments, refunds, and exchanges, and issued store credit
  • Exceeded expectations when assisting customers
  • Provided safe working conditions by maintaining clean and organized work areas per standards
  • Delivered knowledgeable and friendly service when answering customer questions regarding pricing and availability
  • Identified customer needs to suggest appropriate products and services and increase satisfaction
  • Handled customer rushes during peak hours by adapting to fast-paced and high-pressure situations
  • Answered incoming telephone calls and provided information regarding store hours, location, and policies.

Teaching Assistant

North Carolina Agricultural and Technical State University
Greensboro, NC
08.2019 - 12.2020
  • Supported students' academic progress by providing one-on-one attention to help guide learning and comprehension
  • Assisted lead teacher with grading assignments, maintaining records, and preparing for class sessions
  • Checked, evaluated, and graded tests, homework, and other student assignments
  • Helped with student needs assessment by monitoring student comprehension and assisting struggling students.

Pharmacy Technician

Walmart
Greensboro, NC
01.2018 - 06.2018
  • Helped the pharmacy department with inventory processes to provide smooth customer experiences
  • Adhered to company policy regarding good faith dispensing during prescription dispensing activities
  • Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals
  • Interpreted digital and physical prescription notes to prepare medications
  • Verified customer information with prescription labels
  • Made telephone calls to physicians, customers, and insurance providers
  • Resolved customer issues and answered questions to deliver a positive customer experience.

Research Assistant

North Carolina Agricultural and Technical State University
Greensboro, NC
05.2017 - 05.2018
  • Collected, extracted, and entered data with a high degree of accuracy
  • Maintained detailed documentation of research results
  • Performed specimen collection, processing, and testing activities following organizational processes
  • Studied the design of fuel cells using nano-porous carbon electrodes, and how to use a fuel cell as an electrochemical energy conversion device
  • Learned how to prepare and characterize membrane electrode assembly
  • Studied the design of carbon framework and surface with high chemical and mechanical stability, high conductivity, high surface area, and abundant porosity.

Education

Bachelor of Science - Chemical Engineering

North Carolina Agricultural And Technical State University
05-2018

Associate of Science - Engineering

Guilford Technical Community College
07-2015

Skills

  • Identified customer needs to suggest appropriate products and services and increase satisfaction
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Utilized pharmacy systems to enter patient and drug information
  • Used electronic system to access prescription information
  • Assisted lead teacher with grading assignments, maintaining records, and preparing for class sessions
  • Collected, extracted, and entered data with a high degree of accuracy
  • Maintained detailed documentation of research results
  • Familiar with Microsoft Office programs such as Word, Excel, PowerPoint, Outlook, and Access

Affiliations

  • Vice-President of the Chemical Engineering Honor Society Omega Chi Epsilon, 2018
  • Member of the American Institute of Chemical Engineering AICHE, 2018-present
  • Member of the Society of Women Engineers SWE, 2018-present

Accomplishments

  • University Dean's list
  • Green Belt Six Sigma Certification

Community Service

Durham Habitat for Humanity building team

Languages

French
Native/ Bilingual

Timeline

Solar Sales Consultant

Alpha Energy
02.2024 - Current

Teaching Assistant

North Carolina Agricultural and Technical State University
08.2019 - 12.2020

Pharmacy Technician

Walmart
01.2018 - 06.2018

Research Assistant

North Carolina Agricultural and Technical State University
05.2017 - 05.2018

Cashier/Customer Service Associate

Walmart
09.2016 - 01.2021

Bachelor of Science - Chemical Engineering

North Carolina Agricultural And Technical State University

Associate of Science - Engineering

Guilford Technical Community College

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Halimatou Tidjani