HALIYAH MUHAMMAD
Grand Rapids
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty
Overview
21
21
years of professional experience
Work History
Bakery Operations Manager
Bakery 19
Kalamazoo, MI, USA
07.2015 - Current
- Maintained accurate records of daily production activities, including waste levels, product quality and customer feedback.
- Planned menus according to seasonal availability of ingredients while ensuring variety in offerings.
- Created promotional campaigns designed to drive traffic into the store's bakery section.
- Developed and implemented effective cost-reduction strategies to increase efficiency and profitability of bakery operations.
- Resolved customer complaints promptly and professionally while maintaining high service standards.
Optician/ Optical Technician
PearleVision
Grand Rapids, MI, USA
05.2005 - 09.2016
- Pre-screen patients before eye exams.
- Took phone calls and scheduled eye exams.
- Managed inventory of product.
- Taught patients how to insert and remove contact lenses
- Helped patients select eyewear according to their individual prescription needs
- Sorted and organized patient files
Assistant Manager
Righteous Enterprises
Grand Rapids, MI, USA
09.2010 - 03.2016
- Developed company website for company.
- Managed company meetings with associates.
- Made employee schedules.
- Organized and booked pop-up shops and Farmers Market booths for sales.
Education
Liberal Arts
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Ottawa Hills High School
Grand Rapids, MI05.2002
Skills
- Customer Satisfaction
- Service Quality
- Maintaining Clean Work Areas
- Operational Processes
- Operational Efficiency
- Business Operations
Timeline
Bakery Operations Manager
Bakery 19
07.2015 - Current
Assistant Manager
Righteous Enterprises
09.2010 - 03.2016
Optician/ Optical Technician
PearleVision
05.2005 - 09.2016
Liberal Arts
Grand Rapids Community College
High School Diploma -
Ottawa Hills High School