Halla DeSimio
Orlando,FL
Summary
Dynamic server and bartender with extensive experience at Miller's Alehouse, excelling in customer relationship management and cash handling. Recognized for enhancing guest satisfaction through expert menu recommendations and cocktail preparation. Proven ability to train staff and thrive in fast-paced environments, ensuring compliance with service standards and regulations.
Overview
5
5
years of professional experience
Work History
Server/Bartender/Food Expeditor
Miller's Alehouse
Orlando, Florida
02.2021 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Assisted in training new servers on service protocols and menu knowledge.
- Handled cash transactions and balanced cash register at shift end.
- Recommended menu items to guests based on preferences and specials.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Made specialty cocktails along with knowledge about draft beers and wines
Server
Olive Garden
Orlando, Florida
01.2023 - 05.2023
- Prepared appetizers and desserts while managing complete sections of tables.
- Provided knowledgeable wine assistance to guests with table-side service.
- Maintained extensive knowledge of wine varieties for informed pairing recommendations.
- Checked guest identification for compliance with legal age requirements.
Server/cocktail waitress
Lookout Tavern
Phoenix, Arizona
09.2022 - 12.2022
- Provided exceptional customer service in fast-paced bar/club environment.
- Engaged with guests to create a welcoming atmosphere at the tavern.
- Assisted in busy brunch services on weekends and during sports events.
- Ensured smooth transition between regular bar hours and nightclub hours.
- Monitored guests' consumption levels while serving alcoholic beverages to ensure compliance with state laws.
Education
High School Diploma -
Westbrook High School
Westbrook, MESkills
- Point of sale operation
- Menu item recommendations
- Cash handling and food safety
- Wine pairing and cocktail preparation
- Customer relationship management
- Staff training and development
- Problem solving skills
- Multitasking and organization
- Front-of-house display creation
- Beverage service expertise
References
References available upon request.
Timeline
Server
Olive Garden
01.2023 - 05.2023
Server/cocktail waitress
Lookout Tavern
09.2022 - 12.2022
Server/Bartender/Food Expeditor
Miller's Alehouse
02.2021 - Current
High School Diploma -
Westbrook High School