Halle Reid
Dallas
Summary
Results-driven Customer Support professional with start-up and remote experience. Proven track record of managing and resolving customer inquiries efficiently and effectively. Reliable and skilled in resolving complex technical problems, ensuring optimal team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Support Lead
Diamondére
01.2024 - Current
- Handles phone support calls, addressing customer concerns and providing solutions.
- Manages approximately 20 customer calls per day, providing timely support and solutions.
Social Media Specialist
StellarFi
06.2022 - 01.2024
- Maintained company's social media presence by creating and posting engaging content to promote brand awareness.
- Managed Facebook, Instagram, and TikTok accounts, ensuring timely responses to comments, direct messages, and reviews for enhanced customer service.
- Led the Member Ambassador program, assisted with influencer marketing, and wrote trending web stories.
- Addressed customer questions through chat and email, maintaining high levels of satisfaction.
Customer Support and Marketing Specialist
LVL
06.2022 - 09.2022
- Resolved customer inquiries and issues through Zendesk chat support.
- Wrote insightful blog content to boost website traffic.
- Oversaw social media platforms, developing content to drive customer interaction and brand visibility.
Customer Support Specialist
BlockFi
12.2021 - 06.2022
- Managed approximately 30 inbound client calls daily, providing support while maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Cultivated a client-focused approach, ensuring clear communication and resolution of inquiries.
- Promoted to the sales team, where I conducted 50+ outbound calls per day.
Education
Bachelor of Science - Broadcast Journalism
West Texas A&M University
Canyon, TX05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Zendesk
- Call center experience
- Computer proficiency
- Multi-line phone talent
- Documentation
- Problem resolution
- Live chat support
- Email management
Timeline
Customer Support Lead
Diamondére
01.2024 - Current
Social Media Specialist
StellarFi
06.2022 - 01.2024
Customer Support and Marketing Specialist
LVL
06.2022 - 09.2022
Customer Support Specialist
BlockFi
12.2021 - 06.2022
Bachelor of Science - Broadcast Journalism
West Texas A&M University
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