Kyriah Hill
Chicago,IL
Summary
Seasoned professional with extensive experience in customer support management, known for driving impactful solutions and fostering team cohesion. Possesses strong focus on achieving measurable results and maintaining high standards. Recognized for adaptability and reliability in dynamic environments, with key skills in conflict resolution and leadership.
Overview
8
8
years of professional experience
Work History
Customer Support Lead
Internal Revenue Services
03.2024 - Current
- Led support team in resolving complex taxpayer inquiries, enhancing customer satisfaction.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Implemented quality assurance protocols to ensure compliance with federal regulations and policy standards.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Contact Center Representative
Children’s Mercy Hospital
06.2020 - 03.2024
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Facilitated communication between departments to ensure seamless patient care coordination.
- Inputs information into nurse advice line triage system accurately and efficiently
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Specialty Designer/ Customer Service
Home Depot
03.2019 - 03.2024
- Collaborated with cross-functional teams to create visually appealing displays and merchandising strategies.
- Mentored junior designers, providing guidance on best practices and design tools for effective project delivery.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
Customer Service Agent
Chewy Pets
11.2017 - 03.2019
- Resolved customer issues through effective communication and problem-solving techniques.
- Monitored order statuses, addressing concerns proactively to improve customer satisfaction.
- Developed knowledge of product offerings, enabling informed recommendations to customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
High School -
Raytown High School
Kansas City, MOSkills
- Problem Solving
- Computer Literacy
- Time Management
- Phone Etiquette
- Admin Assistance
- Customer Service
- Remote Support
- Data Entry
- Training and Coaching
- Data Collection
- Documentation and Reporting
- Telecommunications
Timeline
Customer Support Lead
Internal Revenue Services
03.2024 - Current
Contact Center Representative
Children’s Mercy Hospital
06.2020 - 03.2024
Specialty Designer/ Customer Service
Home Depot
03.2019 - 03.2024
Customer Service Agent
Chewy Pets
11.2017 - 03.2019
High School -
Raytown High School