Halle Thompson
Ozark,MO
Summary
Dynamic shift leader with proven expertise in team supervision, customer service excellence, and conflict resolution. Committed to enhancing customer satisfaction and maintaining service efficiency during peak hours.
Overview
5
5
years of professional experience
Work History
Shift Leader
McDonald's
Ozark, MO
04.2024 - Current
- Supervised team members during peak hours, ensuring smooth service flow and minimizing wait times.
- Monitored food preparation processes to ensure quality and compliance with standards.
- Resolved customer complaints, fostering satisfaction and encouraging repeat business.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to staff, streamlining operations and enhancing overall workplace organization.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Crew Trainer
McDonald's
Ozark, Missouri
11.2021 - 04.2024
- Trained new crew members on operational procedures and customer service standards.
- Assessed crew member performance, providing targeted feedback to foster individual growth.
- Created and executed strategies to elevate team performance and streamline operational processes.
- Coordinated shift scheduling and team assignments to ensure operational efficiency.
Education
GED -
Ozark High School
Ozark, MO07-2022
Skills
- Crew supervision
- Team leadership
- Operational efficiency
- Training development
- Customer service
- Goal setting and tracking
- Conflict resolution
- Effective communication
- Flexible schedule
Timeline
Shift Leader
McDonald's
04.2024 - Current
Crew Trainer
McDonald's
11.2021 - 04.2024
GED -
Ozark High School