Neiland Franks
Summary
Results-driven Shift Leader specializing in customer relationship management and operational oversight. Trains teams to ensure compliance with safety regulations while enhancing performance and customer satisfaction. Expert in conflict resolution and committed to fostering a high-performance work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Military
Whiteman Air Force Base, Missouri
02.2021 - Current
- Coordinated team schedules and shift assignments to optimize operational efficiency.
- Trained new personnel on operational procedures and best practices, fostering a knowledgeable and efficient team.
- Conducted regular inspections to ensure compliance with operational standards and regulations.
- Resolved customer complaints promptly, contributing to sustained high satisfaction levels.
- Assisted in conflict resolution among team members to promote a harmonious work environment.
- Provided exceptional customer service, consistently maintaining a positive attitude throughout shifts.
- Upheld company standards and compliance requirements for operations.
Shift Leader
Military
Whiteman Air Force Base, Missouri
02.2021 - Current
- Implemented safety guidelines among staff, reducing risk of accidents and injuries on premises.
- Organized work environment by delegating tasks effectively to enhance operational efficiency.
- Inspected food preparation areas to uphold strict sanitation standards consistently.
- Evaluated employee performance to ensure compliance with company policies and procedures.
Education
High School Diploma -
American River College
Sacramento, CASkills
- Crew supervision
- Staff training
- Team coordination
- Operational compliance
- Quality control
- Inventory management
- Cash handling
- Customer relationship management
- Safety enforcement
- Conflict resolution
Timeline
Shift Leader
Military
02.2021 - Current
Shift Leader
Military
02.2021 - Current
High School Diploma -
American River College