Halle Wiggins
Miami,FL
Summary
Detail-oriented operations analyst with experience in organizing, problem-solving, and project management. Proficient in microsoft excel, salesforce, and tableau, ready to apply knowledge and abilities to take on new professional challenges with an established company.
Overview
11
11
years of professional experience
Work History
Underwriter
Bmg Money
Miami, Florida
04.2023 - Current
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Followed underwriting guidelines in developing rates for new and renewal groups.
Claims Adjuster
Generali Global Assistance
Pembroke Pines, Florida
03.2018 - 03.2023
- Conducted thorough investigations on insurance claims, assessing coverage and liability, generating detailed reports and providing recommendations for claim approval or denial.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
Operations Analyst
UpClear
New York City, NY
03.2015 - 09.2017
- Developed data management strategies to optimize business processes.
- Analyzed current data systems and identified areas of improvement.
- Implemented new procedures for collecting, organizing and storing data.
- Designed custom reports from complex datasets for internal use.
Operations Analyst Intern
UpClear
New York City, NY
10.2014 - 02.2015
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Implemented tactics to improve efficiency, enhance customer satisfaction, and reduce expenses.
- Assisted in the project management of new product launches, service enhancements, and process improvements.
Technical Support
Apple Kelly Connect
Remote, New York
11.2013 - 08.2014
- Provided technical support and customer service to clients.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Business
Kean University
Union, NJ05-2016
Skills
- Time Management
- Statistical Analysis
- Time management abilities
- Organizational Skills
- Problem-solving abilities
- Advanced in Microsoft Excel, Project, and Visio
Languages
English
Native/ Bilingual
Timeline
Underwriter
Bmg Money
04.2023 - Current
Claims Adjuster
Generali Global Assistance
03.2018 - 03.2023
Operations Analyst
UpClear
03.2015 - 09.2017
Operations Analyst Intern
UpClear
10.2014 - 02.2015
Technical Support
Apple Kelly Connect
11.2013 - 08.2014
Bachelor of Science - Business
Kean University
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