Experienced with international shipping logistics, call center customer service, enrollment and documentation. Utilizes strong communication skills to coordinate with clients and carriers. Knowledge of regulatory compliance and efficient supply chain management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
US
05.2017 - 07.2019
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Ocean Export Specialist
UPS Supply Chain Solutions
Morrow, GA
09.2020 - 12.2024
Evaluated and selected reliable carriers, maintaining strong working relationships for optimal service delivery.
Coordinated effectively with supply chain partners to ensure a smooth flow of information throughout the export process.
Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
Managed a diverse portfolio of client accounts, tailoring services to meet unique needs and requirements.
Enrollment Specialist
Vituity
Atlanta, GA
02.2022 - 04.2024
Updated, entered, and reviewed customer data.
Responded to internal and external inquiries on routine enrollments.
Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.