Halle Williams
Griffin,GA
Summary
Experienced with international shipping logistics, call center customer service, enrollment and documentation. Utilizes strong communication skills to coordinate with clients and carriers. Knowledge of regulatory compliance and efficient supply chain management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
05.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Ocean Export Specialist
UPS Supply Chain Solutions
09.2020 - 12.2024
- Evaluated and selected reliable carriers, maintaining strong working relationships for optimal service delivery.
- Coordinated effectively with supply chain partners to ensure a smooth flow of information throughout the export process.
- Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
- Managed a diverse portfolio of client accounts, tailoring services to meet unique needs and requirements.
Enrollment Specialist
Vituity
02.2022 - 04.2024
- Updated, entered, and reviewed customer data.
- Responded to internal and external inquiries on routine enrollments.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Education
Associate of Science - Information Technology
DeVry University
Decatur, GA06-2024
Skills
- Port operations
- Export licensing
- Terminal operations
- Booking management
- Reporting and analytics
- Documentation management
- Customer service expertise
- Data entry skills
- Customer service
- Active listening
- Critical thinking
Certification
- Cargo Wise Certification
- Information Technology
Timeline
Enrollment Specialist
Vituity
02.2022 - 04.2024
Ocean Export Specialist
UPS Supply Chain Solutions
09.2020 - 12.2024
Customer Service Representative
Foundever
05.2017 - 07.2019
- Cargo Wise Certification
- Information Technology
Associate of Science - Information Technology
DeVry University
Similar Profiles
Stephanie AsprillaStephanie Asprilla
Recruitment Specialist at FoundeverRecruitment Specialist at Foundever
Kayla YearwoodKayla Yearwood
Banking Specialist at FoundeverBanking Specialist at Foundever
Jose Roberto Bonilla EscobarJose Roberto Bonilla Escobar
Customer Service Representative at FoundeverCustomer Service Representative at Foundever