Abdul Momin Hazratzada
San Jose,CA
Summary
Results‑driven professional with a solid foundation in networking, technical support, and customer service. Experienced in troubleshooting network issues, resolving customer complaints, and supporting service operations across telecom and technology environments. CCNA‑certified, De anza collage Computer Science Transfer student with strong communication skills and a commitment to delivering reliable, high‑quality support. Motivated to grow into a Data Center Technician role and contribute to efficient, secure, and scalable infrastructure operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
Johnson & Johnson/ Samsung/Stanford University
Santa Clara, California
05.2021 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Assisted customers via phone, email, and in‑person with clear, professional communication.
- Guided customers with accurate knowledge of company products, services, and policies.
- Logged customer details, actions taken, and resolutions in ticketing or CRM systems.
- Identified problems, troubleshot concerns, and delivered timely, effective solutions.
Network Technician/Low Voltage Technician
Zoombyte Technology
Kabul, Afghanistan
05.2016 - 05.2019
- Installed cabling, Routers, switches, wireless routers, and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed tracing and patching operations for copper networks.
- Strong knowledge of operating systems and network devices
Education
CCNA - CCNA
Cisco Certified Network Associate
04-2026
Computer Networking Transfer Student
De Anza College
Cupertino, CA05-2026
Skills
- Technical support
- Installation, maintenance, and troubleshooting of data center equipment and networks
- Strong knowledge of operating systems and network devices
- Proficient with data cabling and physical infrastructure
- Strong understanding of networks and data center operations
- Monitoring of system performance and identification of problems
- Maintaining a secure and robust network environment
- Service improvement
- Proficient in data cabling and physical infrastructure
- Network troubleshooting
- VLAN configuration
- Routing protocols
- EtherChannel configuration
- Switching technologies
- Network documentation
- IP addressing
- Network monitoring
- Port security
Languages
Farsi
Native language
English
Upper Intermediate (B2)
B2
Certification
- CCNA
Timeline
Customer Service Representative
Johnson & Johnson/ Samsung/Stanford University
05.2021 - Current
Network Technician/Low Voltage Technician
Zoombyte Technology
05.2016 - 05.2019
CCNA - CCNA
Cisco Certified Network Associate
Computer Networking Transfer Student
De Anza College