Halley Murphy
Marysville
Summary
Results-driven individual with a background in housekeeping and customer service. Known for attention to detail and effective training abilities, enhancing team performance and guest satisfaction.
Quick to learn and flow with established teams. Thrives under pressure.
Overview
10
10
years of professional experience
Work History
Housekeeper
Home2 Suites By Hilton
Marysville, OH
03.2024 - Current
- Maintained cleanliness and organization of guest rooms, common areas, and laundry facilities.
- Ensured adherence to safety standards and hotel policies while performing housekeeping tasks.
- Collaborated with team members to optimize workflow and improve guest satisfaction ratings.
- Trained new staff on cleaning procedures, equipment usage, and customer service best practices.
- Conducted regular inspections of rooms to maintain quality control and ensure consistency in service delivery.
- Implemented efficient inventory management for cleaning supplies and linens, reducing waste.
- Resolved guest requests and concerns promptly to enhance overall guest experience during stays.
Apprentice
Chipotle
Marysville, OH
03.2021 - 03.2024
- Prepared food items according to company standards, ensuring quality and consistency.
- Operated kitchen equipment safely, maintaining cleanliness and efficiency in work area.
- Assisted in training new staff members on food preparation techniques and safety protocols.
- Collaborated with team members to meet peak service demands while maintaining high customer satisfaction.
- Executed inventory management tasks, including stock rotation and replenishment of supplies as needed.
- Monitored food safety practices, adhering to health regulations to ensure compliance at all times.
- Led team meetings to discuss goals, share feedback, and foster a positive work environment among peers.
- Learned wide range of simple and complex techniques from on-the-job training.
Night Auditor/Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
Marysville, Oh
10.2021 - 03.2022
- Reconciled daily financial transactions to ensure accuracy and compliance with hotel policies.
- Managed front desk operations, providing exceptional guest service during overnight shifts.
- Conducted nightly audits of guest accounts, identifying discrepancies and resolving issues efficiently.
- Oversaw cash handling procedures, ensuring secure management of funds during night operations.
- Collaborated with management to enhance operational efficiency through effective scheduling and resource allocation.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Hostess
Texas Roadhouse
Marysville, OH
07.2021 - 10.2021
- Greeted and seated guests, ensuring timely service and a positive dining experience.
- Managed reservations and waitlists using their system to optimize seating efficiency.
- Collaborated with kitchen and service staff to coordinate guest needs and special requests.
- Trained new hostesses on operational procedures and customer service standards.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Developed strategies to reduce wait times during peak hours, improving overall guest flow.
Front Desk Clerk
Super 8
Marysville,OH
07.2021 - 10.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations using property management system to optimize room occupancy.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Trained new front desk staff on procedures and best practices for guest engagement.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored inventory of supplies and coordinated orders to maintain front desk functionality.
Shift Lead
United Dairy Farmers
Marysville, OH
01.2021 - 10.2021
- Supervised daily operations to ensure optimal staffing and customer service.
- Trained and mentored new team members on store procedures and best practices.
- Implemented process improvements to enhance inventory management efficiency.
- Coordinated shift schedules to maximize productivity and minimize labor costs.
Quality Control Inspector
Honda Manufacturing Of Ohio
Marysville, OH
01.2021 - 10.2021
- Inspected incoming materials and components for quality compliance, ensuring adherence to Honda standards.
- Conducted in-process inspections to identify defects, enhancing overall product reliability and performance.
- Collaborated with production teams to address quality issues, fostering a culture of continuous improvement.
- Trained new inspectors on quality control procedures and best practices, promoting consistency in evaluations.
CAP Team 2 Associate
Walmart
Marysville, OH
03.2020 - 07.2021
- Led team in efficiently processing merchandise returns and exchanges.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Mentored new associates on operational procedures and company policies.
- Implemented training programs that improved staff performance and workflow efficiency.
- Developed standard operating procedures for improved compliance and safety standards.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Partnered with store team to enforce loss prevention and safety awareness policies.
Customer Service
Benny's Pizza Pub & Patio
Marysville, OH
03.2019 - 03.2020
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Addressed customer inquiries promptly, demonstrating professionalism and exceptional customer service skills.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Collaborated with customer service personnel to optimize outbound efforts.
Team Member
Kentucky Fried Chicken
Marysville, OH
04.2016 - 10.2017
- Ensured adherence to food safety and cleanliness standards during meal preparation and service.
- Collaborated with team members to streamline kitchen operations, enhancing efficiency in food production.
- Assisted in training new staff on operational procedures and customer service excellence.
- Maintained stock levels by monitoring inventory and placing orders for supplies as needed.
Education
High School Diploma -
Triad High School
North Lewisburg09-2018
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Residential cleaning
- Hospitality background
- Customer service-focused
- Physically strong
- Complex Problem-solving
Timeline
Housekeeper
Home2 Suites By Hilton
03.2024 - Current
Night Auditor/Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
10.2021 - 03.2022
Hostess
Texas Roadhouse
07.2021 - 10.2021
Front Desk Clerk
Super 8
07.2021 - 10.2021
Apprentice
Chipotle
03.2021 - 03.2024
Shift Lead
United Dairy Farmers
01.2021 - 10.2021
Quality Control Inspector
Honda Manufacturing Of Ohio
01.2021 - 10.2021
CAP Team 2 Associate
Walmart
03.2020 - 07.2021
Customer Service
Benny's Pizza Pub & Patio
03.2019 - 03.2020
Team Member
Kentucky Fried Chicken
04.2016 - 10.2017
High School Diploma -
Triad High School