Halley Murray
GLENDALE,United States
Summary
Dedicated professional with a decade of experience in customer service and organizational management. Skilled in conflict resolution and communication, achieving high levels of customer satisfaction through effective complaint resolution. Experience includes proactive guest engagement and application of modern customer service strategies to boost loyalty. Recognized for strong attention to detail and problem-solving capabilities.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Amazon Flex
11.2023 - Current
- Resolved delivery issues promptly to maintain high customer satisfaction levels.
- Implemented strategic solutions to navigate complex delivery routes effectively.
- Enhanced on-time delivery rate through proactive planning and coordination.
Server
Bubba's 33
03.2023 - 09.2024
- Engaged customers with friendly service to enhance dining experiences.
- Resolved service issues swiftly to boost customer satisfaction.
- Assisted new staff in learning protocols to foster a team-oriented environment.
Household Manager
Self Employed
GLENDALE, United States
01.2014 - 03.2023
- Mediated sibling disputes through effective communication strategies.
- Balanced caregiving, housekeeping, and meal preparation responsibilities.
- Responded calmly to urgent situations, ensuring safety and resolution.
- Maintained communication with teachers, doctors, and caregivers for coordinated support.
Server Manager
RoadRunner Saloon
New River, AZ
02.2007 - 09.2010
- Verified staff schedules to ensure adequate shift coverage.
- Reconciled daily transactions and balanced cash registers.
- Oversaw inventory management and ordered necessary ingredients for restocking.
- Investigated and resolved complaints related to food quality and service issues.
Education
Insurance License -
Xcel Solutions
Phoenix, AZ08-2024
Cosmetology License -
Regency Beauty Institute
Phoenix, AZ03.2013
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2007
Skills
- Time management
- Problem-solving
- Adaptability
- Attention to detail
- POS System
- Customer service
- Sales strategies
- Scheduling
- Relationship building
- De-escalation techniques
- Effective communication
- Leadership
Timeline
Delivery Driver
Amazon Flex
11.2023 - Current
Server
Bubba's 33
03.2023 - 09.2024
Household Manager
Self Employed
01.2014 - 03.2023
Server Manager
RoadRunner Saloon
02.2007 - 09.2010
Insurance License -
Xcel Solutions
Cosmetology License -
Regency Beauty Institute
Associate of Arts -
Maricopa Community Colleges, Glendale Community College