Halley Vogt
Elk River,MN
Summary
Dedicated Hospitality Professional with a proven track record in enhancing guest experiences at Boondox Bar and Grille. Expertise in customer service, problem-solving, and cash handling, with a focus on maintaining cleanliness and training staff. Highly organized and dependable, skilled at managing multiple priorities and contributing to team success. Prepared to leverage strong communication skills and commitment to tackle new challenges and advance organizational objectives.
Overview
10
10
years of professional experience
Work History
Server, Bartender, Manager
Boondox Bar and Grille
Otsego, MN
04.2023 - Current
- Enhanced guest satisfaction through exceptional service in fast-paced dining environment.
- Ensured cleanliness and organization of dining area, meeting health and safety standards.
- Trained new servers on menu details and service protocols, boosting team performance.
- Transformed negative experiences into positive outcomes by resolving guest complaints swiftly.
- Fostered a professional, organized, and safe atmosphere for patrons and employees.
Server, Bartender, Food Runner
The Buff
Big Lake, MN
10.2021 - 04.2023
- Ensured accurate cash transactions during peak service hours, enhancing customer experience.
- Enhanced service quality by effectively managing multiple tables and orders simultaneously.
- Promptly served food and beverages, prioritizing customer needs and satisfaction.
- Collaborated with kitchen staff to optimize order preparation and workflow efficiency.
- Delivered food orders quickly, maintaining high service standards for customer satisfaction.
Server, Bartender, Expediter, Banquets
Holiday Inn Express Hotel Suites
Otsego, MN
03.2018 - 10.2021
- Enhanced customer satisfaction by preparing customized drink orders accurately.
- Crafted unique cocktails, including special creations for various events.
- Upheld cleanliness standards during banquets, ensuring a positive venue image.
- Collaborated with staff to create memorable events, enhancing guest experiences.
- Facilitated communication across departments, contributing to successful banquet outcomes.
Cashier
The Home Depot Inc
Elk River, MN
01.2017 - 03.2018
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
- Achieved balanced cash drawer and accurate register totals at shift's end.
- Resolved product inquiries promptly, improving overall customer shopping experiences.
- Streamlined checkout procedures with team collaboration, significantly reducing customer wait times.
Cook
Noodles and Company
Elk River, MN
07.2016 - 12.2016
- Ensured consistent, high-quality dishes by adhering to standardized recipes.
- Trained and onboarded new staff on food preparation and safety standards.
- Minimized waste and ensured ingredient availability through effective inventory management.
- Streamlined kitchen processes, enhancing order turnaround during peak service hours.
- Implemented quality control measures to uphold food safety and boost satisfaction.
- Maintained organized workspaces to enhance safety and food preparation quality.
Party Host
River City Extreme
Monticello, MN
02.2016 - 07.2016
- Ensured seamless event execution through coordinated party logistics and planning.
- Maintained cleanliness and organization during multiple party setups for optimal guest experience.
- Elevated guest satisfaction by providing exceptional service and fostering a fun atmosphere.
- Supervised children's activities, prioritizing well-being, safety, and happiness.
- Resolved unexpected issues calmly, ensuring a positive atmosphere throughout events.
- Created engaging themes and activities that enhanced overall guest experiences.
Education
Bachelor of Science - Criminal Justice
St. Cloud State University
St. Cloud, MN12-2021
No Degree - Criminal Justice
Hamline University
Saint Paul, MN12-2020
High School Diploma -
Big Lake High School
Big Lake, MN06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Team collaboration
- Allergy awareness
- Task prioritization
- POS operation
- Client relationship management
Timeline
Server, Bartender, Manager
Boondox Bar and Grille
04.2023 - Current
Server, Bartender, Food Runner
The Buff
10.2021 - 04.2023
Server, Bartender, Expediter, Banquets
Holiday Inn Express Hotel Suites
03.2018 - 10.2021
Cashier
The Home Depot Inc
01.2017 - 03.2018
Cook
Noodles and Company
07.2016 - 12.2016
Party Host
River City Extreme
02.2016 - 07.2016
Bachelor of Science - Criminal Justice
St. Cloud State University
No Degree - Criminal Justice
Hamline University
High School Diploma -
Big Lake High School