Halley Mulvany
Mandeville,LA
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Humana (Senture Contract)
07.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Assistant
Professional Heating And Air
03.2023 - 05.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Accounts Assistant
Envirotech Systems
10.2022 - 12.2022
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Call Center Manager
Go Do
02.2019 - 04.2021
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Education
Certificate - Medical Billing And Coding
Penn Foster Career School
Scranton, PA05-2026
Skills
- Service excellence
- Active listening
- Critical thinking
- Detail-oriented data management
- Constructive mindset
- Multitasking and organization
- Guest services coordination
- Visitor engagement
- Vendor negotiation
- Multilingual communication
- Managing travel bookings
- Safety protocol adherence
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Hospitality & Tourism Management Training - Florida Atlantic University
Languages
English
Native or Bilingual
Spanish
Elementary
Chinese (Mandarin)
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Humana (Senture Contract)
07.2024 - 11.2024
Office Assistant
Professional Heating And Air
03.2023 - 05.2023
Accounts Assistant
Envirotech Systems
10.2022 - 12.2022
Call Center Manager
Go Do
02.2019 - 04.2021
Certificate - Medical Billing And Coding
Penn Foster Career School
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