Hallie Callstrom
Murray
Summary
Encouraging professional and problem-solver with talents for connecting, leading and motivating, as well as excellent relationship-building skills. Passionate and proficient in using critical decision-making skills and sound judgment to positively impact others. Dedicated to learning and creating a safe atmosphere while creating connections to enhance engagement. Community minded and invested in the future generations of Murray.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
American State Bank
03.2021 - 09.2022
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
Loan Operations Coordinator
American State Bank
10.2022 - 05.2024
- Demonstrated adaptability by seamlessly transitioning between different roles within the loan operations department as needed.
- Demonstrated a strong commitment to maintaining the highest standards of professionalism and integrity in all loan operations activities.
- Organized weekly meetings for ongoing operations.
Loan Operations Officer, AVP
American State Bank
06.2024 - Current
- Provided exceptional support during high-volume periods, assisting colleagues with workload management and prioritization.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Trained new employees on essential aspects of the Loan Operations.
Education
Master of Science - School Counseling
Buena Vista University
Storm Lake, IA06-2027
Bachelor of Arts - Psychology & Sociology
Buena Vista University
Storm Lake, IA05-2022
Associate of Arts - Psychology
Southwestern Community College
Creston, IA05-2019
Skills
- Solutions-focused
- Compassionate
- Maintaining confidentiality
- Career planning
- Learning strategies
- Growth mindset
- Conflict resolution
- Community-focused
Accomplishments
- Dale Carnegie Graduate
- Chair of internal bank planning committee
- Techxpert
- ASB Leadership Group
Timeline
Loan Operations Officer, AVP
American State Bank
06.2024 - Current
Loan Operations Coordinator
American State Bank
10.2022 - 05.2024
Customer Service Coordinator
American State Bank
03.2021 - 09.2022
Master of Science - School Counseling
Buena Vista University
Bachelor of Arts - Psychology & Sociology
Buena Vista University
Associate of Arts - Psychology
Southwestern Community College
Similar Profiles
Matthew HaughMatthew Haugh
Teller at American State BankTeller at American State Bank
Deborah AnselDeborah Ansel
Wholesale Deposit and Wire Specialist at First American State BankWholesale Deposit and Wire Specialist at First American State Bank
Amy Jo HerreraAmy Jo Herrera
Regional Retail Sales Manager, AVP at Equity BankRegional Retail Sales Manager, AVP at Equity Bank