Hallie Iverson
Olympia,WA
Summary
Reliable and adaptable worker with over 10 years of experience in customer service, food preparation, and high-pressure environments, including restaurants, retail, and shelter support services. Skilled in multitasking, conflict resolution, and maintaining calm under pressure. Strong communicator with a proven ability to keep workspaces clean, organized, and running smoothly. Passionate about providing excellent service and contributing to a respectful, team-oriented workplace.
Overview
8
8
years of professional experience
Work History
Support Staff
Interfaith Works- Supportive Housing Shelter
12.2023 - Current
- Maintain a clean, sanitary, and safe environment in all common areas, including the kitchen, bathrooms, laundry room, and floors
- Monitor shelter activity and deescalate conflicts between guests with empathy and professionalism
- Respond quickly and effectively to medical emergencies, including overdose situations, utilizing CPR and emergency protocols when needed
- Log daily activities, incidents, and guest check-ins/outs to ensure clear communication and operational consistency
- Advocate for shelter guests, offering support and connecting them to resources with respect and dignity
Driver/Closer
Brewery City Pizza
11.2021 - 12.2023
- My roles at Brewery City Pizza ranged from providing quick and attentive delivery services, as well as managing customer phone calls and completing closing tasks. Skills I have acquired in these roles include: proficiency in POS systems, maintaining customer satisfaction, and the ability to uphold a high standard of cleanliness. I also strengthened my abilities in multitasking, self motivation and detail orientation.
Clerk
United Pacific
07.2020 - 11.2021
- At United Pacific I was able to hone my independent working skills. Supervising the store alone I learned to be responsible for all operations and gave me the confidence to stay focused under pressure. I became familiar with stocking and inventory management. I became very adept at challenging customer experiences, where I was able to maintain positive and courteous communication.
Driver/ Front of House
Pizza Time
03.2018 - 11.2019
- At Pizza Time I gained experience in all aspects of operating the store. Opening, closing, front counter, delivery, prepping, operating the phones, ect. I became effective at prioritizing tasks through this and thrived in positions that required adaptability throughout the day.
Education
High School -
Boise High School
Boise, IDSkills
- POS System Operation
- Customer Service
- Adaptability
- Cleaning and Sanitizing Procedures
- Time management
- Attentive listener
- Telephone assistance
- Documentation
- Fast learner
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Clear communication
Timeline
Support Staff
Interfaith Works- Supportive Housing Shelter
12.2023 - Current
Driver/Closer
Brewery City Pizza
11.2021 - 12.2023
Clerk
United Pacific
07.2020 - 11.2021
Driver/ Front of House
Pizza Time
03.2018 - 11.2019
High School -
Boise High School