Hallie Merriweather
Albuquerque,NM
Summary
Seasoned Front Desk professional offering five years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Homewood Suites by Hilton Albuquerque Uptown
Albuquerque, NM
05.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Hotel Front Desk Supervisor
Hilton Garden Inn Hotel Albuquerque Uptown
Albuquerque, NM
04.2019 - 05.2021
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Lead Sales Associate
Dollar General
Indianapolis, IN
04.2018 - 03.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
General Education Diploma -
Arlington High School
Indianapolis, IN06.1987
Skills
- Guest Relations
- VIP guest relations
- Reservations Management
- Staff Supervision
Timeline
Front Desk Supervisor
Homewood Suites by Hilton Albuquerque Uptown
05.2021 - Current
Hotel Front Desk Supervisor
Hilton Garden Inn Hotel Albuquerque Uptown
04.2019 - 05.2021
Lead Sales Associate
Dollar General
04.2018 - 03.2019
General Education Diploma -
Arlington High School