Hallie Phelan
Avon Lake,OH
Summary
Committed Liaison professional looking to serve as company liaison to promote positive business relations with potential vendors and clients. Organized and experienced to complete reports. Strong skills in time management and prioritizing tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rehabilitation Liaison | Team Lead
MetroHealth Rehabilitation Institute
Cleveland, USA
07.2018 - Current
- Build inpatient rehabilitation admission program and processes
- Introduce and implement strategies to increase volume and conversation rate of patient admits
- Facilitate the identification and assessment of patient admissions
- Educate interdisciplinary clinicians, patients, families, and community on acute rehab level of care for medically complex patients
- Establish and maintain long term relationships with consult and referral sources (internal and external markets)
- Create and implement onboarding process for new hires
- Assist in creating and distributing marketing material
- Developed and maintained effective relationships with internal and external stakeholders.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Created reports to monitor progress on projects and initiatives.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Compiled data from multiple sources for use in presentations or reports.
- Analyzed feedback from stakeholders about current products or services in order to inform future decisions.
- Resolved conflicts between departments by acting as a mediator between them.
Rehabilitation Liaison
University Hospital Rehabilitation Hospital
, USA
09.2016 - 06.2018
- Educate referral sources on services provided by the hospital
- Complete pre-admission assessments, insurance pre-certifications/appeals and coordination of the admission process
- Establish strategies to grow market share in core business lines
- Developed and maintained effective relationships with internal and external stakeholders.
COTA
University Hospital Rehabilitation Hospital
, USA
03.2016 - 06.2018
- Provision of comprehensive inpatient rehabilitation services
- Management of caseload of adults with varying acute neurological, cardiac, pulmonary and orthopedic impairments
- Completed daily FIM scoring
- Maximize safety and independence in ADLs, IADLs, and functional mobility, integrating family and patient training as needed
Education
Associate of Applied Science - Occupational Therapy Assistant Technology
Kent State University
12.2015
Post-Bachelor - Health Sciences
Cleveland State University
05.2013
Bachelor of Arts - Psychology and Interpersonal Communications
Bowling Green State University
12.2009
Skills
- Intercultural awareness
- Project Planning
- Multidisciplinary Collaboration
- High-pressure environments
- Policies and procedures implementation
- Solutions Development
- Strategic Partnerships
- Team Collaboration
Certification
- OTA/L in the State of Ohio
- Neurodevelopmental Training Handling Techniques
- American Heart Association BLS
Custom
Available upon request
Timeline
Rehabilitation Liaison | Team Lead
MetroHealth Rehabilitation Institute
07.2018 - Current
Rehabilitation Liaison
University Hospital Rehabilitation Hospital
09.2016 - 06.2018
COTA
University Hospital Rehabilitation Hospital
03.2016 - 06.2018
- OTA/L in the State of Ohio
- Neurodevelopmental Training Handling Techniques
- American Heart Association BLS
Associate of Applied Science - Occupational Therapy Assistant Technology
Kent State University
Post-Bachelor - Health Sciences
Cleveland State University
Bachelor of Arts - Psychology and Interpersonal Communications
Bowling Green State University
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